Hi All, I’ve seen quite a few posts from people having issues adding their Smart Hub in SmartThings. I have a brand new IM6001-V3P06 purchased from Bunnings yesterday and cannot add it: Device is detected when SmartThings is open on my Galaxy Z Flip5 (but have also tried adding it manually) Invite…

Hi @capesun Our engineering team reviewed them and it looks like the hub actually updated correctly. However, it’s currently experiencing a DNS failure. This could be caused by many factors, such as an issue with your ISP or local network DNS resolution, so it’s difficult to determine the exact roo…

No he podido bloquear el puerto, necesito me envien el drive gracias

@Itati I am having the same issue, Error 33-504, hub serial number-3021735641

Hi @Ankit_Kumar1 Have you already followed the steps mentioned in the main post? [image] Troubleshooting SmartThings Hub 2018 and Aeotec Hub Announcements Use this guide for troubleshooting help with onboarding your Hub. We also include Hub replacement inform…

Please send us the hub logs by following the steps mentioned in the main post

I have the same issue. s/n 5021315365. Thank you for your assistance!

Hi @Jimmy_UE Have you already followed the steps mentioned in the main post? [image] Troubleshooting SmartThings Hub 2018 and Aeotec Hub Announcements Use this guide for troubleshooting help with onboarding your Hub. We also include Hub replacement informatio…

Error code 33-504

Devices & Integrations

Itati (SmartThing Developer Support) November 24, 2025, 11:02pm 153

Hi @Dr_Noman_Shaikh

I’ve already replied in the other thread Troubleshooting SmartThings Hub 2018 and Aeotec Hub - #249 by Itati

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Error code 33-504

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