Troubleshooting SmartThings Hub 2018 and Aeotec Hub

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247

Hi, I have the same issue as others, getting Error Code: 33-504 while connecting my Samsung V3 Hub. I have the log file, waiting for your DM. S/N: 3011073975 -hubv3. I am using a Virgin Media Router (Sagemcom -Model: F3896LG-VMIE). Please help to restore my SmartThings HUB. Thanks a Million

248

@Itati

Dear Support Team,

I have the same issue as others, getting Error Code: 33-504 while connecting my Samsung SmartThings V3 Hub. I have the log file, waiting for your DM. S/N: 3011073975 -hubv3. I am using a Virgin Media Router (Sagemcom -Model: F3896LG-VMIE). Please help to restore my SmartThings HUB.

Thanks a Million

Dr Noman Shaikh

249

Hi @Dr_Noman_Shaikh

Please send them to build@smartthings.com

Error code 33-504
250

Sent

Many Thanks

251

I have V3 hub and have tried everything in this thread without being able to get my hub connected. I have also got a copy of the hubs log files. Can you please advice where to send log files and let me know how to proceed?

252

Hi @Sam_Taheri
Please send them to build@smartthings.com