You may need to exclude the device before trying to add it. Sometimes they still think they are associated with a Z-Wave network because of testing at the factory. Additionally, it’s better to add a device by either scanning the QR code or adding by brand. Scan nearby turns on scanning for the Z-Wave, Zigbee, and Wi-Fi radios which can cause traffic issues.
Thanks, nothing comes up in the exclude screen. I think if a device is able to be excluded, it will specifically show? Nothing ever comes up in the exclude screen while scanning so I’m not really sure.
Let me try the scan add again. I did try that and it appeared to get stuck.