Tried to Order new Hub


(Shelley Powers) #1

Ordered the new hub. It gave me an option to create a new account when finished. I did. But when I access the site, it says I have no orders pending.

Does your shop work?

Update: I do show a charge on my card, but no email verifying the order, and not showing up on the account.


(April Wong) #2

Hey Shelley.

Please reach out to support@smartthings.com, and they’ll take a look at your order for you!


(Kris Schaller) #3

Did you order through the ST shop?


(Colin) #4

incidentally, I ordered a hub today, it shows up on my account, but didn’t get confirmation email.


(Shelley Powers) #5

Yes, I did. I canceled my pre-order at Amazon, because they gave a delivery date between October and December.

I’m assuming the order has gone through, since I was charged. But sure would be nice to confirm it.


(Shelley Powers) #6

Did you have an account before you ordered? I created the account as part of the end process for the order. Just assumed the order would show up in the account.


(Kris Schaller) #7

Please contact support @ support@smartthings.com with your order # :smile:


(Kris Schaller) #8

Perfect. Like April said, support will be able to get you squared away :slight_smile: