Ordered the new hub. It gave me an option to create a new account when finished. I did. But when I access the site, it says I have no orders pending.
Does your shop work?
Update: I do show a charge on my card, but no email verifying the order, and not showing up on the account.
Hey Shelley.
Please reach out to support@smartthings.com, and they’ll take a look at your order for you!
Did you order through the ST shop?
incidentally, I ordered a hub today, it shows up on my account, but didn’t get confirmation email.
Yes, I did. I canceled my pre-order at Amazon, because they gave a delivery date between October and December.
I’m assuming the order has gone through, since I was charged. But sure would be nice to confirm it.
Did you have an account before you ordered? I created the account as part of the end process for the order. Just assumed the order would show up in the account.
Perfect. Like April said, support will be able to get you squared away 
