With all due respect, several of us have been able to communicate with support on open tickets this week, and SmartThings staff have posted to the forums that support requests have spiked by the thousands in that period. There’s no obvious pattern based on the customer’s setup.
The same device may work twice, then fail 3 times, then work again.
SmartThings has had known problems with schedulers failing for over a year. It had a name in the forums “SSDS” (sudden scheduler death syndrome) and a very active thread about it. Things improved in that regard in August 2015. All the result of Backend platform changes. Nothing to do with any one person’s individual devices are configuration.
There was a major platform architecture change this week. That was the announced outage.
These problems started showing up right after that maintenance. That’s the pattern.
We went down the road of trying to figure out exactly which devices/smart app/requests/whatever might cause one individual to be affected when the next person was not doing all of the sunset time based outage is that occurred during SSDS. And it turned out to have nothing to do with the individual. It was a totally random game of musical chairs occurring in the cloud. If your system happen to be routed into an area of high traffic, you were more likely to have problems, but not guaranteed to have them.
In particular, if the fix for the problem, even if temporary, is to change something, anything, in the smartapp and save it, that’s actually telling you that the fix is to restart the scheduler in the cloud. Not specific to the device. Which means the only people who will be able to detect a pattern are the people who have access to the full cloud data: the SmartThings staff.
So while I would certainly encourage anyone to post about a specific pattern that they do see in their own home, like dimmers failing, which might be helpful information to others, I don’t think we’re going to get anywhere just trying to collect the 5,000 data points from the local installations as to who has harmony or not. That’s not the pattern that really matters here.
Here’s the link to the SSDS topic for those interested in that history.