Hello, I have a Stelpro SMT402 Thermostat. It is connected to an Aeotec hub v3. After the last update to the Zigbee Thermostat Driver Version 2023-06-13T18:57:32.680371772 and Controller Version 2.3.22-2 the thermostat stays on Heating even though the set point heat temperature is 41 degrees and the room temperature is 78.8 degrees.
As you can imagine in the hot summer, this is a significant and urgent problem to resolve! Can anyone please help/suggest? I’ve followed ST’s suggestion to uninstall the app and reinstall – no luck!
I see in the ticket you opened with Customer Support that you provided some info for them to report it. That should help to continue with the investigation of why it is happening.
I would suggest that you also provide support access so that when they escalate the issue, the team can see your device’s config:
If your SmartThings account email is not the same as here and the ticket, provide the email in that ticket.
Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
If the value of the thermostat state isn’t changing, we should check if once you change the temperature, the device also sends the event of thermostat changing from heating to cooling for example. That should be seen in the driver logs which can be enabled by:
