Sudden issue adding door code with Smart Lock Guest Access

two questions…

  • what is model of the Schlage lock?
  • has the lock been migrated over to an Edge driver or still using a DTH?

if it is using a stock Edge z-wave lock (assuming it is z-wave but will not know until you list it), you can check out the following Edge driver:

install the new Edge driver, switch the lock to use instead of the stock edge driver.

so report back on the two questions and someone from the forum should assist.