Sudden issue adding door code with Smart Lock Guest Access

Hi All,

I’m using Smart Lock Guest Access to remotely add lock codes for a short term rental. The experience is always fairly buggy and I’m used to that, but this seems to be a more significant issue. I have two Schlage locks at the rental and starting today, when I try to add a code to one of the locks, I get the following error message: “Something went wrong while creating the lock code. Try again”. I can add codes for the other lock just fine.

The lock shows as online and I can lock and unlock it remotely. I just can’t add a code for whatever reason. Any ideas? I already filed a bug with Samsung. I have a guest checking in today so any help would be greatly appreciated.

Thank you!

two questions…

  • what is model of the Schlage lock?
  • has the lock been migrated over to an Edge driver or still using a DTH?

if it is using a stock Edge z-wave lock (assuming it is z-wave but will not know until you list it), you can check out the following Edge driver:

install the new Edge driver, switch the lock to use instead of the stock edge driver.

so report back on the two questions and someone from the forum should assist.

Thanks for the quick response. I’m using Schlage Connect Z-Wave locks.

Sorry for the dumb question but how do I tell if it’s been migrated to the Edge driver? I have not done this myself but I read that some devices will automatically be updated to the new Edge driver. I checked the “driver” option under the settings for each lock and it doesn’t give me any option to change the driver.

Should I follow the guide you linked to?

Follow up to this. Both locks are on the same driver version, so I don’t think this is the issue as one lock works fine and the other doesn’t.

Driver version for both is 2023-02-16T01:37:08:473422826

Any other ideas?

@rk1985 When you open the Device Card for each lock, are all of the Controls active/working (or are any of them disabled, such as “Tamper Alert”, “Alarm”, etc.) ? If so, pull down on the Device card several times to refresh it until the Controls become active.

Also, not sure I have the confidence in SmartThings properly converting everything over. All of our locks have behaved very well with @philh30 's Edge Drivers!

I would strongly recommend following the Step-By-Step in the post that @jkp referenced to assure you’re using @philh30 's Edge Drivers.

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Thanks @JohnRichard. I enrolled my Hub and updated the drivers for both of my locks to the @philh30 Edge drivers. Unfortunately I’m having a new issue and the “Create Code” option in Smart Lock Guest Access is now greyed out completely. Prior to updating the drivers, I could click “Create Code” and would then receive an error message. Any ideas on what else I could try?

There is no “Create Code” in SLGA, only “Invite Guest”. Is that what is not working?

@rk1985 Can you confirm that all of the Controls are “active” on the Lock’s Device Card? (i.e. you can drag the sliders for Activity, Tamper, Forced Entry, etc. ?)

Also, what is the model of the lock you’re using?

Also, what Bruce @h0ckeysk8er said: In SLGA, there is only an “Invite Guest” button at the bottom of >Menu>Locks>LockCodes (there is not a “Create Code” button). Can you confirm what button you are seeing?

Finally, I would recommend Uninstalling/Reinstalling SLGA now that you have the Edge Drivers installed.