Took me a while to find the Welcome Code (didn’t realize it had a battery cover, under which was located the code and serial number). But I enter the Welcome Code and still get “Can’t connect - network or connection error” (or wording to that effect) . Uninstalled app. Reinstalled app. iPhone. An…

I have two STH-ETH200 which have been used on 2017for experiments. I want to use them again for my PhD project and I cannot connect them to the app, shows device offline. I also cannot add them to the app as well. An error appear ‘try again later’. What should I do? all reset and get a new welcome c…

to make sure I am reading your post correctly. You have two V2 hubs that were used in 2017 but haven’t been used/connected since that time?

Yes. They were purchased for two test houses experiments and after 2017 they haven’t been used. The serial number for one is 4000103972. I can provide the serial number for the other one tomorrow.

Unfortunately I am going to give you some bad news but ask that you contact ST Support to verify. You can contact ST Support though the app by tapping on Menu and selecting Contact us. The bad news … in 2018, SmartThings pushed out a firmware update that changed the server addresses that the hub co…

OMG :((( Any chances if I reboot or reset them? How I can find out the firmware is updated or not?

At this point, you need to reach out to ST Support through the app.

Hi, @horre_Toodekharman Please let us know if the Customer Support team helps you out. If they don’t, we can ask the engineering team to check if that hub is trying to talk to the updater server. Thanks for the tag, @jkp !

I also have the same device eth200, which is a second-hand one. I have the welcome code. When binding, it prompts a network error. Resetting the device through the official method is invalid. This device has not been updated with firmware. It should be a very old device. Can you ask your engineers t…

I have a STH-ETH250 that I bought for my MIL because I know ST well as I have one already at my home. When trying to set the new unit up for her I get an error after entering the welcome code. I did confirm that the welcome code matched under the battery cover so that wasn’t the issue. I’m thinking…

STH-ETH250 hub not found by 2024 Smartthings App

General Discussion

jkp December 21, 2024, 5:49pm 2

Ask for a new code. Post in the following thread with your hub serial number. Note @nayelyz usually only works on week days and next week is Christmas so there is no telling when she may reply. You can also contact Support through the app and request the code. Tap on Menu and select Contact us.

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STH-ETH250 hub not found by 2024 Smartthings App

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