Please clear my welcome code on hub STH-ETH-200

Devices & Integrations
1

Hi @SmartThings,

I bought my STH-ETH-200 hub from eBay. They told me it’s new but I guess it might not be because I can’t register it. Please would you clear my welcome code for my use? I’ve tried a hard reset but for the life of me I can’t get this device to reset.

Thanks!

2

You will need to reach out to ST Customer Support directly. ST Staff do not appear to be monitoring the forum anymore (with a few exceptions). You can use the ST app - tap on Menu and select Contact us. or go to:
if in US:

if outside US:

  • go to https://www.samsung.com
  • scroll to bottom of screen
  • tap on Support Home in the Support section
  • look for Apps and Services and tap on it
  • tap on SmartThings
  • scroll down to see contact methods available
  • someone mentioned Whatapps worked best for them

Now the bad news - if the seller is claiming it is a new, unused V2 hub - it would be a brick at this point. Return it to the seller and get your money back. You want a used v2 hub. Better yet, get a V3 hub or newer which would have Thread. The reason a new, unused V2 hub is a brick is because of firmware ST pushed out 8-9 years ago that changed the servers hubs communicate with. Without that firmware, the hub will never connect and update itself. There is no fix.

You need to reach out to ST Customer Support at this point.

Good luck!