MrCoolJK
(John K)
December 13, 2024, 2:14am
1
I accidentally deleted the Hubv2 from my Smartthings network using the Smartthings app. Meant to do a device, but did the hub. I noticed you can’t get this information back, but I also can’t re-add the hub back to my account since it asks for a Welcome Code that I no longer have.
What is the process to get a new Welcome Code so I can rebuild my network?
jkp
December 13, 2024, 2:22am
2
tagging @nayelyz
she is going to ask you for the Serial # located on the label on the bottom of the hub
here is the main thread https://community.smartthings.com/t/smartthings-hub-sth-eth200-welcome-code-missing/281984
I also need a Welcome Code.
SN: 3000365334
bmurphy765
(Barbara Murphy)
August 6, 2025, 8:42pm
6
I also need a Welcome Code - SN 300262324
Itati
(SmartThing Developer Support)
August 6, 2025, 9:20pm
8
Hi @bmurphy765
bmurphy765:
300262324
Could you please double-check the serial number you shared?
We weren’t able to find any records associated with that number in our system.
bmurphy765
(Barbara Murphy)
August 6, 2025, 10:03pm
9
Nevermind. I called the 800 number and got help. Thanks anyway
Need a welcome code for SN # 3000327980
Itati
(SmartThing Developer Support)
September 29, 2025, 7:56pm
11
Hi @David_Cortes
I sent you the welcome code through a DM
pjn1008
(Peter Naylor)
March 19, 2026, 7:08pm
12
I need the Welcome Code for a STH-ETH-200 hub, S/N 3000363421
Itati
(SmartThing Developer Support)
March 19, 2026, 8:28pm
13
Hi @pjn1008
I sent you the welcome code through a DM