Hello Here
I am running to continious failure with Schlage be469zp devide unresponsive Smartthings hub v3
networkSecurityLevel": “ZWAVE_S2_ACCESS_CONTROL”,
“provisioningState”: “NONFUNCTIONAL”
Tried everything:
Excluded multiple time
Hub less than 1 feet from the lock
reset a lock
Pairing using code
Pairing using QR
Any suggestions?
Hi,
Could you please enable support access on your account so we can review some details?
- Go to the SmartThings Web (my.smartthings.com)
- Log in to your Samsung Account
- Select Menu (⋮) and choose Settings
- Toggle on Account Data Access
- Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
More info about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support
Hello
I did updated settings as required
We’re going to need additional information to properly analyze the issue.
Please follow the steps to capture the driver logs first.
Logs of the driver:
Note: If you get an error related to the connection, verify that the hub and the computer are in the same network.
Once that’s done, please send us the Hub logs as well.
Provide the Hub logs through the my.smartthings.com:
- In the my.smartthings, enter “your hubs”
- Enter the corresponding Hub
- Click on “Dump Hub Logs”
- Change the reason for requesting hub logs if needed
- Click on “Dump Hub Logs”
- Confirm that the request is submitted
Note: If you have more than one Hub, the name of the one involved in the issue.
Also, please don’t forget to share the exact timestamp (including the time zone) when you send the command.
This will help our team review the full sequence of events.
Sorry for the delay ;
2026-04-17T20:30:01.402227282Z TRACE Z-Wave Lock Received event with handler capability
2026-04-17T20:30:01.421227198Z TRACE Z-Wave Lock Z-Wave command(b3a3fd19) queued for radio transmission: CC:Door Lock, CID:0x02
2026-04-17T20:30:01.422432823Z INFO Z-Wave Lock <ZwaveDevice: bd5a699a-9955-44f3-8ea8-2ff215ef329a \[3A\] (Schlage BE469ZP Door Lock 1)> received command: {"args":{},"capability":"refresh","command":"refresh","component":"main","named_args":{},"positional_args":{}}
2026-04-17T20:30:01.431645115Z TRACE Z-Wave Lock Found CapabilityCommandDispatcher handler in zwave_lock
2026-04-17T20:30:01.432471740Z INFO Z-Wave Lock <ZwaveDevice: bd5a699a-9955-44f3-8ea8-2ff215ef329a \[3A\] (Schlage BE469ZP Door Lock 1)> sending Z-Wave command: {args={}, cmd_class="DOOR_LOCK", cmd_id="OPERATION_GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T20:30:01.441732157Z INFO Z-Wave Lock <ZwaveDevice: bd5a699a-9955-44f3-8ea8-2ff215ef329a \[3A\] (Schlage BE469ZP Door Lock 1)> sending Z-Wave command: {args={}, cmd_class="BATTERY", cmd_id="GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T20:30:01.462090490Z TRACE Z-Wave Lock Z-Wave command(c1620319) queued for radio transmission: CC:Battery, CID:0x02
2026-04-17T20:30:01.468645073Z DEBUG Z-Wave Lock Schlage BE469ZP Door Lock 1 device thread event handled
2026-04-17T20:30:04.474780324Z TRACE Z-Wave Lock Z-Wave command(b3a3fd19) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T20:30:04.904373241Z TRACE Z-Wave Lock Z-Wave command(c1620319) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T20:30:12.004459991Z TRACE Z-Wave Lock Found CapabilityCommandDispatcher handler in zwave_lock -> schlage-lock
2026-04-17T20:30:12.005676158Z INFO Z-Wave Lock <ZwaveDevice: bd5a699a-9955-44f3-8ea8-2ff215ef329a \[3A\] (Schlage BE469ZP Door Lock 1)> emitting event: {"attribute_id":"lockCodes","capability_id":"lockCodes","component_id":"main","state":{"value":"{}"},"visibility":{"displayed":false}}
2026-04-17T20:30:12.025824158Z INFO Z-Wave Lock <ZwaveDevice: bd5a699a-9955-44f3-8ea8-2ff215ef329a \[3A\] (Schlage BE469ZP Door Lock 1)> sending Z-Wave command: {args={}, cmd_class="USER_CODE", cmd_id="USERS_NUMBER_GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T20:30:12.035989241Z TRACE Z-Wave Lock Z-Wave command(4522fed8) queued for radio transmission: CC:User Code, CID:0x04
2026-04-17T20:30:12.043325700Z INFO Z-Wave Lock <ZwaveDevice: bd5a699a-9955-44f3-8ea8-2ff215ef329a \[3A\] (Schlage BE469ZP Door Lock 1)> sending Z-Wave command: {args={user_identifier=1}, cmd_class="USER_CODE", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x01", src_channel=0, version=1}
2026-04-17T20:30:12.054176450Z TRACE Z-Wave Lock Z-Wave command(937e2a95) queued for radio transmission: CC:User Code, CID:0x02
2026-04-17T20:30:12.072090408Z TRACE Z-Wave Lock Z-Wave command(fc534234) queued for radio transmission: CC:Configuration, CID:0x05
2026-04-17T20:30:12.073272241Z INFO Z-Wave Lock <ZwaveDevice: bd5a699a-9955-44f3-8ea8-2ff215ef329a \[3A\] (Schlage BE469ZP Door Lock 1)> sending Z-Wave command: {args={parameter_number=16}, cmd_class="CONFIGURATION", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x10", src_channel=0, version=1}
2026-04-17T20:30:12.079950158Z DEBUG Z-Wave Lock Schlage BE469ZP Door Lock 1 device thread event handled
2026-04-17T20:30:12.080771575Z DEBUG Z-Wave Lock Schlage BE469ZP Door Lock 1 device thread event handled
2026-04-17T20:30:16.504004909Z TRACE Z-Wave Lock Z-Wave command(4522fed8) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T20:30:16.905611284Z TRACE Z-Wave Lock Z-Wave command(937e2a95) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T20:30:17.305394909Z TRACE Z-Wave Lock Z-Wave command(fc534234) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T20:30:42.080992162Z TRACE Z-Wave Lock Found CapabilityCommandDispatcher handler in zwave_lock -> schlage-lock
2026-04-17T20:30:42.086134495Z INFO Z-Wave Lock <ZwaveDevice: bd5a699a-9955-44f3-8ea8-2ff215ef329a \[3A\] (Schlage BE469ZP Door Lock 1)> emitting event: {"attribute_id":"lockCodes","capability_id":"lockCodes","component_id":"main","state":{"value":"{}"},"visibility":{"displayed":false}}
2026-04-17T20:30:42.108508745Z TRACE Z-Wave Lock Z-Wave command(045b8051) queued for radio transmission: CC:User Code, CID:0x04
2026-04-17T20:30:42.109876245Z INFO Z-Wave Lock <ZwaveDevice: bd5a699a-9955-44f3-8ea8-2ff215ef329a \[3A\] (Schlage BE469ZP Door Lock 1)> sending Z-Wave command: {args={}, cmd_class="USER_CODE", cmd_id="USERS_NUMBER_GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T20:30:42.127638453Z TRACE Z-Wave Lock Z-Wave command(fc9b3bc0) queued for radio transmission: CC:User Code, CID:0x02
2026-04-17T20:30:42.129041578Z INFO Z-Wave Lock <ZwaveDevice: bd5a699a-9955-44f3-8ea8-2ff215ef329a \[3A\] (Schlage BE469ZP Door Lock 1)> sending Z-Wave command: {args={user_identifier=1}, cmd_class="USER_CODE", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x01", src_channel=0, version=1}
2026-04-17T20:30:42.140959662Z INFO Z-Wave Lock <ZwaveDevice: bd5a699a-9955-44f3-8ea8-2ff215ef329a \[3A\] (Schlage BE469ZP Door Lock 1)> sending Z-Wave command: {args={parameter_number=16}, cmd_class="CONFIGURATION", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x10", src_channel=0, version=1}
2026-04-17T20:30:42.150090745Z TRACE Z-Wave Lock Z-Wave command(d9b5d580) queued for radio transmission: CC:Configuration, CID:0x05
2026-04-17T20:30:42.155784453Z DEBUG Z-Wave Lock Schlage BE469ZP Door Lock 1 device thread event handled
2026-04-17T20:30:42.158961537Z DEBUG Z-Wave Lock Schlage BE469ZP Door Lock 1 device thread event handled
2026-04-17T20:30:46.864007246Z TRACE Z-Wave Lock Z-Wave command(045b8051) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T20:30:47.305663496Z TRACE Z-Wave Lock Z-Wave command(fc9b3bc0) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T20:30:47.704693829Z TRACE Z-Wave Lock Z-Wave command(d9b5d580) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T20:31:12.157597624Z TRACE Z-Wave Lock Found CapabilityCommandDispatcher handler in zwave_lock -> schlage-lock
2026-04-17T20:31:12.160932165Z INFO Z-Wave Lock <ZwaveDevice: bd5a699a-9955-44f3-8ea8-2ff215ef329a \[3A\] (Schlage BE469ZP Door Lock 1)> emitting event: {"attribute_id":"lockCodes","capability_id":"lockCodes","component_id":"main","state":{"value":"{}"},"visibility":{"displayed":false}}
2026-04-17T20:31:12.183022749Z TRACE Z-Wave Lock Z-Wave command(30b85e96) queued for radio transmission: CC:User Code, CID:0x04
2026-04-17T20:31:12.184016582Z INFO Z-Wave Lock <ZwaveDevice: bd5a699a-9955-44f3-8ea8-2ff215ef329a \[3A\] (Schlage BE469ZP Door Lock 1)> sending Z-Wave command: {args={}, cmd_class="USER_CODE", cmd_id="USERS_NUMBER_GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T20:31:12.193409540Z INFO Z-Wave Lock <ZwaveDevice: bd5a699a-9955-44f3-8ea8-2ff215ef329a \[3A\] (Schlage BE469ZP Door Lock 1)> sending Z-Wave command: {args={user_identifier=1}, cmd_class="USER_CODE", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x01", src_channel=0, version=1}
2026-04-17T20:31:12.202317499Z TRACE Z-Wave Lock Z-Wave command(6ad3027c) queued for radio transmission: CC:User Code, CID:0x02
2026-04-17T20:31:12.211517207Z INFO Z-Wave Lock <ZwaveDevice: bd5a699a-9955-44f3-8ea8-2ff215ef329a \[3A\] (Schlage BE469ZP Door Lock 1)> sending Z-Wave command: {args={parameter_number=16}, cmd_class="CONFIGURATION", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x10", src_channel=0, version=1}
2026-04-17T20:31:12.221609040Z TRACE Z-Wave Lock Z-Wave command(9cedcd2b) queued for radio transmission: CC:Configuration, CID:0x05
2026-04-17T20:31:12.227487582Z DEBUG Z-Wave Lock Schlage BE469ZP Door Lock 1 device thread event handled
2026-04-17T20:31:12.228277832Z DEBUG Z-Wave Lock Schlage BE469ZP Door Lock 1 device thread event handled
2026-04-17T20:31:16.883820041Z TRACE Z-Wave Lock Z-Wave command(30b85e96) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T20:31:17.307765999Z TRACE Z-Wave Lock Z-Wave command(6ad3027c) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T20:31:17.707998333Z TRACE Z-Wave Lock Z-Wave command(9cedcd2b) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T20:31:42.228549127Z TRACE Z-Wave Lock Found CapabilityCommandDispatcher handler in zwave_lock -> schlage-lock
2026-04-17T20:31:42.231935794Z INFO Z-Wave Lock <ZwaveDevice: bd5a699a-9955-44f3-8ea8-2ff215ef329a \[3A\] (Schlage BE469ZP Door Lock 1)> emitting event: {"attribute_id":"lockCodes","capability_id":"lockCodes","component_id":"main","state":{"value":"{}"},"visibility":{"displayed":false}}
2026-04-17T20:31:42.254914502Z TRACE Z-Wave Lock Z-Wave command(25dba707) queued for radio transmission: CC:User Code, CID:0x04
2026-04-17T20:31:42.256140002Z INFO Z-Wave Lock <ZwaveDevice: bd5a699a-9955-44f3-8ea8-2ff215ef329a \[3A\] (Schlage BE469ZP Door Lock 1)> sending Z-Wave command: {args={}, cmd_class="USER_CODE", cmd_id="USERS_NUMBER_GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T20:31:42.263655044Z INFO Z-Wave Lock <ZwaveDevice: bd5a699a-9955-44f3-8ea8-2ff215ef329a \[3A\] (Schlage BE469ZP Door Lock 1)> sending Z-Wave command: {args={user_identifier=1}, cmd_class="USER_CODE", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x01", src_channel=0, version=1}
2026-04-17T20:31:42.274925127Z TRACE Z-Wave Lock Z-Wave command(99496818) queued for radio transmission: CC:User Code, CID:0x02
2026-04-17T20:31:42.293199336Z TRACE Z-Wave Lock Z-Wave command(5c7fc5cb) queued for radio transmission: CC:Configuration, CID:0x05
2026-04-17T20:31:42.294408044Z INFO Z-Wave Lock <ZwaveDevice: bd5a699a-9955-44f3-8ea8-2ff215ef329a \[3A\] (Schlage BE469ZP Door Lock 1)> sending Z-Wave command: {args={parameter_number=16}, cmd_class="CONFIGURATION", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x10", src_channel=0, version=1}
2026-04-17T20:31:42.301175336Z DEBUG Z-Wave Lock Schlage BE469ZP Door Lock 1 device thread event handled
2026-04-17T20:31:42.301985669Z DEBUG Z-Wave Lock Schlage BE469ZP Door Lock 1 device thread event handled
2026-04-17T20:31:47.323353169Z TRACE Z-Wave Lock Z-Wave command(25dba707) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T20:31:47.803513919Z TRACE Z-Wave Lock Z-Wave command(99496818) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T20:31:48.222837878Z TRACE Z-Wave Lock Z-Wave command(5c7fc5cb) transmit status: TRANSMIT_COMPLETE_FAIL
TRANSMIT_COMPLETE_FAIL shows that the hub is trying to send commands to the lock but is unsuccessful.
Here is a log while enrolling :
✔ connected
2026-04-17T21:14:45.813054539Z TRACE Z-Wave Lock PH BETA Setup driver zwave_lock with lifecycle handlers:
DeviceLifecycleDispatcher: zwave_lock
default_handlers:
added:
doConfigure:
init:
driverSwitched:
child_dispatchers:
DeviceLifecycleDispatcher: zwave_lock -> Z-Wave lock alarm V1
default_handlers:
child_dispatchers:
DeviceLifecycleDispatcher: zwave_lock -> Schlage Lock
default_handlers:
doConfigure:
child_dispatchers:
DeviceLifecycleDispatcher: zwave_lock -> Schlage Lock -> Schlage BE469
default_handlers:
added:
infoChanged:
child_dispatchers:
DeviceLifecycleDispatcher: zwave_lock -> Samsung Lock
default_handlers:
doConfigure:
child_dispatchers:
DeviceLifecycleDispatcher: zwave_lock -> Keywe Lock
default_handlers:
doConfigure:
child_dispatchers:
2026-04-17T21:14:45.825282664Z TRACE Z-Wave Lock PH BETA Setup driver zwave_lock with Capability handlers:
CapabilityCommandDispatcher: zwave_lock
default_handlers:
refresh:
refresh
lockCodes:
nameSlot
deleteCode
requestCode
updateCodes
reloadAllCodes
setCode
lock:
lock
unlock
child_dispatchers:
CapabilityCommandDispatcher: zwave_lock -> Z-Wave lock alarm V1
default_handlers:
child_dispatchers:
CapabilityCommandDispatcher: zwave_lock -> Schlage Lock
default_handlers:
lockCodes:
setCodeLength
reloadAllCodes
setCode
child_dispatchers:
CapabilityCommandDispatcher: zwave_lock -> Schlage Lock -> Schlage BE469
default_handlers:
platinummassive43262.lockAndLeave:
lockandleave
off
platinummassive43262.keypadBeep:
beep
off
refresh:
refresh
platinummassive43262.autoLock:
autolock
off
platinummassive43262.schlageInteriorButton:
enable
disable
platinummassive43262.vacationMode:
vacation
off
platinummassive43262.schlageLockAlarm:
setAlarmMode
setForcedSensitivity
setTamperSensitivity
off
tamper
forcedentry
activity
setActivitySensitivity
child_dispatchers:
CapabilityCommandDispatcher: zwave_lock -> Samsung Lock
default_handlers:
child_dispatchers:
CapabilityCommandDispatcher: zwave_lock -> Keywe Lock
default_handlers:
child_dispatchers:
2026-04-17T21:14:45.847694498Z TRACE Z-Wave Lock PH BETA Setup driver zwave_lock with Z-Wave handlers:
ZwaveDispatcher: zwave_lock
default_handlers:
BATTERY:
REPORT
NOTIFICATION:
REPORT
DOOR_LOCK:
OPERATION_REPORT
USER_CODE:
REPORT
USERS_NUMBER_REPORT
WAKE_UP:
NOTIFICATION
TIME:
GET
SENSOR_BINARY:
REPORT
child_dispatchers:
ZwaveDispatcher: zwave_lock -> Z-Wave lock alarm V1
default_handlers:
WAKE_UP:
NOTIFICATION:
REPORT
child_dispatchers:
ZwaveDispatcher: zwave_lock -> Schlage Lock
default_handlers:
CONFIGURATION:
REPORT
USER_CODE:
REPORT
WAKE_UP:
BASIC:
SET
child_dispatchers:
ZwaveDispatcher: zwave_lock -> Schlage Lock -> Schlage BE469
default_handlers:
WAKE_UP:
NOTIFICATION:
REPORT
CONFIGURATION:
REPORT
child_dispatchers:
ZwaveDispatcher: zwave_lock -> Samsung Lock
default_handlers:
WAKE_UP:
NOTIFICATION:
REPORT
child_dispatchers:
ZwaveDispatcher: zwave_lock -> Keywe Lock
default_handlers:
WAKE_UP:
NOTIFICATION:
REPORT
child_dispatchers:
2026-04-17T21:14:45.895864414Z TRACE Z-Wave Lock PH BETA Waiting on startupState message
2026-04-17T21:14:45.899862373Z INFO Z-Wave Lock PH BETA received driver startupState: {"device_ids":\["bfdd36e8-d593-41d0-bb08-74e8808cc3ca"\],"hub_zigbee_id":"KG2XAAIGwGw=","hub_node_id":1,"hub_ipv4":"10.0.0.131","augmented_store":\[{"data_key":"lazy_device_state_config","data_value":\[97,116,116,114,105,98,117,116,101\]}\]}
2026-04-17T21:14:45.902852831Z INFO Z-Wave Lock PH BETA Starting driver\[zwave_lock\] with 1 device IDs
2026-04-17T21:14:45.910021289Z TRACE Z-Wave Lock PH BETA Waiting on init messages
2026-04-17T21:14:45.934041248Z TRACE Z-Wave Lock PH BETA Z-Wave Device: bfdd36e8-d593-41d0-bb08-74e8808cc3ca
Manufacturer: 0x003B Product Type: 0x0001 Product ID: 0x0469
\[0\]: SECURITY, SECURITY_2, ANTITHEFT, BATTERY, MANUFACTURER_SPECIFIC, VERSION, ZWAVEPLUS_INFO, TRANSPORT_SERVICE, SUPERVISION, TIME, APPLICATION_STATUS
2026-04-17T21:14:45.936535539Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> received lifecycle event: added
2026-04-17T21:14:45.941769956Z TRACE Z-Wave Lock PH BETA Found DeviceLifecycleDispatcher handler in zwave_lock -> Schlage Lock -> Schlage BE469
2026-04-17T21:14:45.946188748Z TRACE Z-Wave Lock PH BETA Found CapabilityCommandDispatcher handler in zwave_lock -> Schlage Lock
2026-04-17T21:14:45.990216706Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> emitting event: {"attribute_id":"lockCodes","capability_id":"lockCodes","component_id":"main","state":{"value":"{}"},"visibility":{"displayed":false}}
2026-04-17T21:14:46.018469831Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> sending Z-Wave command: {args={}, cmd_class="USER_CODE", cmd_id="USERS_NUMBER_GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T21:14:46.031506289Z TRACE Z-Wave Lock PH BETA Z-Wave command(b6e5264b) queued for radio transmission: CC:User Code, CID:0x04
2026-04-17T21:14:46.037124164Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> emitting event: {"attribute_id":"scanCodes","capability_id":"lockCodes","component_id":"main","state":{"value":"Scanning"},"visibility":{"displayed":false}}
2026-04-17T21:14:46.063064539Z TRACE Z-Wave Lock PH BETA Z-Wave command(90150849) queued for radio transmission: CC:User Code, CID:0x02
2026-04-17T21:14:46.066442164Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> sending Z-Wave command: {args={user_identifier=1}, cmd_class="USER_CODE", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x01", src_channel=0, version=1}
2026-04-17T21:14:46.090404123Z TRACE Z-Wave Lock PH BETA Z-Wave command(6f608267) queued for radio transmission: CC:Configuration, CID:0x05
2026-04-17T21:14:46.091920914Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> sending Z-Wave command: {args={parameter_number=16}, cmd_class="CONFIGURATION", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x10", src_channel=0, version=1}
2026-04-17T21:14:46.101089998Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> sending Z-Wave command: {args={}, cmd_class="DOOR_LOCK", cmd_id="OPERATION_GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T21:14:46.113580248Z TRACE Z-Wave Lock PH BETA Z-Wave command(cf38a544) queued for radio transmission: CC:Door Lock, CID:0x02
2026-04-17T21:14:46.129036664Z TRACE Z-Wave Lock PH BETA Z-Wave command(d40afe6f) queued for radio transmission: CC:Battery, CID:0x02
2026-04-17T21:14:46.130227789Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> sending Z-Wave command: {args={}, cmd_class="BATTERY", cmd_id="GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T21:14:46.139281789Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> emitting event: {"attribute_id":"tamper","capability_id":"tamperAlert","component_id":"main","state":{"value":"clear"}}
2026-04-17T21:14:46.150325498Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> emitting event: {"attribute_id":"deviceNetworkId","capability_id":"platemusic11009.deviceNetworkId","component_id":"settings","state":{"value":"\[44\]"}}
2026-04-17T21:14:46.170057748Z DEBUG Z-Wave Lock PH BETA Schlage BE469ZP Door Lock device thread event handled
2026-04-17T21:14:46.171098623Z DEBUG Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> added callback did not fail
2026-04-17T21:14:46.171897748Z DEBUG Z-Wave Lock PH BETA Schlage BE469ZP Door Lock device thread event handled
2026-04-17T21:14:46.172615581Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> received lifecycle event: init
2026-04-17T21:14:46.173669123Z TRACE Z-Wave Lock PH BETA Startup process completed
2026-04-17T21:14:46.178959914Z TRACE Z-Wave Lock PH BETA Found DeviceLifecycleDispatcher handler in zwave_lock
2026-04-17T21:14:46.181357206Z DEBUG Z-Wave Lock PH BETA Schlage BE469ZP Door Lock device thread event handled
2026-04-17T21:14:46.186294706Z TRACE Z-Wave Lock PH BETA Received event with handler device_lifecycle
2026-04-17T21:14:46.191359123Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> received lifecycle event: doConfigure
2026-04-17T21:14:46.205517623Z TRACE Z-Wave Lock PH BETA Found DeviceLifecycleDispatcher handler in zwave_lock -> Schlage Lock
2026-04-17T21:14:46.211378998Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> sending Z-Wave command: {args={parameter_number=16}, cmd_class="CONFIGURATION", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x10", src_channel=0, version=1}
2026-04-17T21:14:46.223089498Z TRACE Z-Wave Lock PH BETA Z-Wave command(29d49511) queued for radio transmission: CC:Configuration, CID:0x05
2026-04-17T21:14:46.240235706Z TRACE Z-Wave Lock PH BETA Z-Wave command(783da27a) queued for radio transmission: CC:Association, CID:0x01
2026-04-17T21:14:46.241406706Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> sending Z-Wave command: {args={grouping_identifier=2, node_ids={1}}, cmd_class="ASSOCIATION", cmd_id="SET", dst_channels={}, encap="AUTO", payload="\\x02\\x01", src_channel=0, version=1}
2026-04-17T21:14:46.247631748Z DEBUG Z-Wave Lock PH BETA Schlage BE469ZP Door Lock device thread event handled
2026-04-17T21:14:46.248654456Z DEBUG Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> doConfigure callback did not fail, transitioning device to "PROVISIONED"
2026-04-17T21:14:46.267959456Z DEBUG Z-Wave Lock PH BETA Schlage BE469ZP Door Lock device thread event handled
2026-04-17T21:14:46.269500998Z TRACE Z-Wave Lock PH BETA Received event with handler environment_info
2026-04-17T21:14:46.469150789Z TRACE Z-Wave Lock PH BETA Z-Wave command(b6e5264b) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:14:46.981164623Z TRACE Z-Wave Lock PH BETA Z-Wave command(90150849) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:14:47.529043123Z TRACE Z-Wave Lock PH BETA Z-Wave command(6f608267) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:14:48.014810665Z TRACE Z-Wave Lock PH BETA Z-Wave command(cf38a544) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:14:48.017205081Z TRACE Z-Wave Lock PH BETA Received event with handler device_lifecycle
2026-04-17T21:14:48.017969165Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> received lifecycle event: infoChanged
2026-04-17T21:14:48.019049581Z TRACE Z-Wave Lock PH BETA Found DeviceLifecycleDispatcher handler in zwave_lock -> Schlage Lock -> Schlage BE469
2026-04-17T21:14:48.019787790Z TRACE Z-Wave Lock PH BETA Code length not set in preferences
2026-04-17T21:14:48.020436373Z DEBUG Z-Wave Lock PH BETA Schlage BE469ZP Door Lock device thread event handled
2026-04-17T21:14:48.474445873Z TRACE Z-Wave Lock PH BETA Z-Wave command(d40afe6f) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:14:48.968741873Z TRACE Z-Wave Lock PH BETA Z-Wave command(29d49511) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:14:49.148229581Z TRACE Z-Wave Lock PH BETA Z-Wave command(783da27a) transmit status: TRANSMIT_COMPLETE_OK
2026-04-17T21:15:16.109085335Z TRACE Z-Wave Lock PH BETA Found CapabilityCommandDispatcher handler in zwave_lock -> Schlage Lock
2026-04-17T21:15:16.110315418Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> emitting event: {"attribute_id":"lockCodes","capability_id":"lockCodes","component_id":"main","state":{"value":"{}"},"visibility":{"displayed":false}}
2026-04-17T21:15:16.129351960Z TRACE Z-Wave Lock PH BETA Z-Wave command(4ed9acf6) queued for radio transmission: CC:User Code, CID:0x04
2026-04-17T21:15:16.130322085Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> sending Z-Wave command: {args={}, cmd_class="USER_CODE", cmd_id="USERS_NUMBER_GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T21:15:16.138095960Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> sending Z-Wave command: {args={user_identifier=1}, cmd_class="USER_CODE", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x01", src_channel=0, version=1}
2026-04-17T21:15:16.149335668Z TRACE Z-Wave Lock PH BETA Z-Wave command(65505980) queued for radio transmission: CC:User Code, CID:0x02
2026-04-17T21:15:16.159883876Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> sending Z-Wave command: {args={parameter_number=16}, cmd_class="CONFIGURATION", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x10", src_channel=0, version=1}
2026-04-17T21:15:16.174075501Z TRACE Z-Wave Lock PH BETA Z-Wave command(88fcb486) queued for radio transmission: CC:Configuration, CID:0x05
2026-04-17T21:15:16.181471251Z DEBUG Z-Wave Lock PH BETA Schlage BE469ZP Door Lock device thread event handled
2026-04-17T21:15:16.182480710Z DEBUG Z-Wave Lock PH BETA Schlage BE469ZP Door Lock device thread event handled
2026-04-17T21:15:16.568341585Z TRACE Z-Wave Lock PH BETA Z-Wave command(4ed9acf6) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:15:17.069715751Z TRACE Z-Wave Lock PH BETA Z-Wave command(65505980) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:15:17.568425293Z TRACE Z-Wave Lock PH BETA Z-Wave command(88fcb486) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:15:46.186159005Z TRACE Z-Wave Lock PH BETA Found CapabilityCommandDispatcher handler in zwave_lock -> Schlage Lock
2026-04-17T21:15:46.187707297Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> emitting event: {"attribute_id":"lockCodes","capability_id":"lockCodes","component_id":"main","state":{"value":"{}"},"visibility":{"displayed":false}}
2026-04-17T21:15:46.206069047Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> sending Z-Wave command: {args={}, cmd_class="USER_CODE", cmd_id="USERS_NUMBER_GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T21:15:46.218017588Z TRACE Z-Wave Lock PH BETA Z-Wave command(925f690f) queued for radio transmission: CC:User Code, CID:0x04
2026-04-17T21:15:46.233928380Z TRACE Z-Wave Lock PH BETA Z-Wave command(13e91730) queued for radio transmission: CC:User Code, CID:0x02
2026-04-17T21:15:46.235327422Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> sending Z-Wave command: {args={user_identifier=1}, cmd_class="USER_CODE", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x01", src_channel=0, version=1}
2026-04-17T21:15:46.246697922Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> sending Z-Wave command: {args={parameter_number=16}, cmd_class="CONFIGURATION", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x10", src_channel=0, version=1}
2026-04-17T21:15:46.258108713Z TRACE Z-Wave Lock PH BETA Z-Wave command(40976458) queued for radio transmission: CC:Configuration, CID:0x05
2026-04-17T21:15:46.264106172Z DEBUG Z-Wave Lock PH BETA Schlage BE469ZP Door Lock device thread event handled
2026-04-17T21:15:46.264915172Z DEBUG Z-Wave Lock PH BETA Schlage BE469ZP Door Lock device thread event handled
2026-04-17T21:15:46.668705047Z TRACE Z-Wave Lock PH BETA Z-Wave command(925f690f) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:15:47.169334380Z TRACE Z-Wave Lock PH BETA Z-Wave command(13e91730) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:15:47.669084047Z TRACE Z-Wave Lock PH BETA Z-Wave command(40976458) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:16:16.270630467Z TRACE Z-Wave Lock PH BETA Found CapabilityCommandDispatcher handler in zwave_lock -> Schlage Lock
2026-04-17T21:16:16.271729133Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> emitting event: {"attribute_id":"lockCodes","capability_id":"lockCodes","component_id":"main","state":{"value":"{}"},"visibility":{"displayed":false}}
2026-04-17T21:16:16.282162675Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> sending Z-Wave command: {args={}, cmd_class="USER_CODE", cmd_id="USERS_NUMBER_GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T21:16:16.294148758Z TRACE Z-Wave Lock PH BETA Z-Wave command(c68f6888) queued for radio transmission: CC:User Code, CID:0x04
2026-04-17T21:16:16.301832258Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> sending Z-Wave command: {args={user_identifier=1}, cmd_class="USER_CODE", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x01", src_channel=0, version=1}
2026-04-17T21:16:16.313262342Z TRACE Z-Wave Lock PH BETA Z-Wave command(3c34f2d1) queued for radio transmission: CC:User Code, CID:0x02
2026-04-17T21:16:16.332417050Z TRACE Z-Wave Lock PH BETA Z-Wave command(207da583) queued for radio transmission: CC:Configuration, CID:0x05
2026-04-17T21:16:16.333607592Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> sending Z-Wave command: {args={parameter_number=16}, cmd_class="CONFIGURATION", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x10", src_channel=0, version=1}
2026-04-17T21:16:16.340278133Z DEBUG Z-Wave Lock PH BETA Schlage BE469ZP Door Lock device thread event handled
2026-04-17T21:16:16.341488467Z DEBUG Z-Wave Lock PH BETA Schlage BE469ZP Door Lock device thread event handled
2026-04-17T21:16:19.268605634Z TRACE Z-Wave Lock PH BETA Z-Wave command(c68f6888) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:16:19.769113259Z TRACE Z-Wave Lock PH BETA Z-Wave command(3c34f2d1) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:16:20.204856592Z TRACE Z-Wave Lock PH BETA Z-Wave command(207da583) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:16:46.340508429Z TRACE Z-Wave Lock PH BETA Found CapabilityCommandDispatcher handler in zwave_lock -> Schlage Lock
2026-04-17T21:16:46.343937137Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> emitting event: {"attribute_id":"lockCodes","capability_id":"lockCodes","component_id":"main","state":{"value":"{}"},"visibility":{"displayed":false}}
2026-04-17T21:16:46.359512470Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> sending Z-Wave command: {args={}, cmd_class="USER_CODE", cmd_id="USERS_NUMBER_GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T21:16:46.372017220Z TRACE Z-Wave Lock PH BETA Z-Wave command(3532d4d9) queued for radio transmission: CC:User Code, CID:0x04
2026-04-17T21:16:46.384007512Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> sending Z-Wave command: {args={user_identifier=1}, cmd_class="USER_CODE", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x01", src_channel=0, version=1}
2026-04-17T21:16:46.394039429Z TRACE Z-Wave Lock PH BETA Z-Wave command(42470b86) queued for radio transmission: CC:User Code, CID:0x02
2026-04-17T21:16:46.416164762Z TRACE Z-Wave Lock PH BETA Z-Wave command(df5924de) queued for radio transmission: CC:Configuration, CID:0x05
2026-04-17T21:16:46.417425887Z INFO Z-Wave Lock PH BETA <ZwaveDevice: bfdd36e8-d593-41d0-bb08-74e8808cc3ca \[44\] (Schlage BE469ZP Door Lock)> sending Z-Wave command: {args={parameter_number=16}, cmd_class="CONFIGURATION", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x10", src_channel=0, version=1}
2026-04-17T21:16:46.424039220Z DEBUG Z-Wave Lock PH BETA Schlage BE469ZP Door Lock device thread event handled
2026-04-17T21:16:46.425237887Z DEBUG Z-Wave Lock PH BETA Schlage BE469ZP Door Lock device thread event handled
2026-04-17T21:16:49.308828596Z TRACE Z-Wave Lock PH BETA Z-Wave command(3532d4d9) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:16:49.772186554Z TRACE Z-Wave Lock PH BETA Z-Wave command(42470b86) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:16:50.218178763Z TRACE Z-Wave Lock PH BETA Z-Wave command(df5924de) transmit status: TRANSMIT_COMPLETE_FAIL
device info :
{
"deviceId": "bfdd36e8-d593-41d0-bb08-74e8808cc3ca",
"ownerId": "8badec43-9c9f-419b-8423-653011528d8f",
"name": "schlage-be469",
"label": "Schlage BE469ZP Door Lock",
"deviceManufacturerCode": "003B-0001-0469",
"manufacturerName": "SmartThingsCommunity",
"deviceModel": "0001-0469",
"presentationId": "667e130d-0fd4-35d5-bfd0-24424e9cea2f",
"locationId": "666505af-0c2e-4492-86e4-70c49d2dd2de",
"roomId": "f6117958-a1cd-4fc6-992c-e92a7f0d6e2e",
"components": \[
{
"id": "main",
"label": "main",
"capabilities": \[
{
"id": "lock",
"version": 1,
"optional": false
},
{
"id": "lockCodes",
"version": 1,
"optional": false
},
{
"id": "battery",
"version": 1,
"optional": false
},
{
"id": "refresh",
"version": 1,
"optional": false
}
\],
"categories": \[
{
"name": "SmartLock",
"categoryType": "manufacturer"
}
\],
"optional": false
}
\],
"createTime": "2026-04-17T21:14:43.110Z",
"parentDeviceId": "02d11f04-66e7-470a-8bb3-9923ed5002be",
"profile": {
"id": "590c66b2-7513-35a7-8102-b2b2e9c3a99d"
},
"zwave": {
"networkId": "44",
"driverId": "0f206d13-508e-4342-9cbb-937e02489141",
"executingLocally": true,
"hubId": "02d11f04-66e7-470a-8bb3-9923ed5002be",
"networkSecurityLevel": "ZWAVE_S2_ACCESS_CONTROL",
"provisioningState": "NONFUNCTIONAL",
"manufacturerId": 59,
"productType": 1,
"productId": 1129,
"fingerprintType": "ZWAVE_MANUFACTURER",
"fingerprintId": "Schlage/BE469ZP"
},
"type": "ZWAVE",
"vid": "667e130d-0fd4-35d5-bfd0-24424e9cea2f",
"mnmn": "SmartThingsCommunity",
"ocfDeviceType": "oic.d.smartlock",
"restrictionTier": 0,
"allowed": null,
"executionContext": "LOCAL",
"relationships": \[\]
}
Attaching from the default driver while enrolling :
026-04-17T21:31:29.117187659Z TRACE Z-Wave Lock Received event with handler device_lifecycle
2026-04-17T21:31:29.131450284Z TRACE Z-Wave Lock Z-Wave Device: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45
Manufacturer: 0x003B Product Type: 0x0001 Product ID: 0x0469
\[0\]: SECURITY, SECURITY_2, ANTITHEFT, BATTERY, MANUFACTURER_SPECIFIC, VERSION, ZWAVEPLUS_INFO, TRANSPORT_SERVICE, SUPERVISION, TIME, APPLICATION_STATUS
2026-04-17T21:31:29.136763909Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> received lifecycle event: added
2026-04-17T21:31:29.157111034Z TRACE Z-Wave Lock Found DeviceLifecycleDispatcher handler in zwave_lock
2026-04-17T21:31:29.161329159Z TRACE Z-Wave Lock Found CapabilityCommandDispatcher handler in zwave_lock -> schlage-lock
2026-04-17T21:31:29.166302409Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> emitting event: {"attribute_id":"lockCodes","capability_id":"lockCodes","component_id":"main","state":{"value":"{}"},"visibility":{"displayed":false}}
2026-04-17T21:31:29.188231951Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={}, cmd_class="USER_CODE", cmd_id="USERS_NUMBER_GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T21:31:29.200421784Z TRACE Z-Wave Lock Z-Wave command(7a49240e) queued for radio transmission: CC:User Code, CID:0x04
2026-04-17T21:31:29.209292951Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> emitting event: {"attribute_id":"scanCodes","capability_id":"lockCodes","component_id":"main","state":{"value":"Scanning"},"visibility":{"displayed":false}}
2026-04-17T21:31:29.227851284Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={user_identifier=1}, cmd_class="USER_CODE", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x01", src_channel=0, version=1}
2026-04-17T21:31:29.239572451Z TRACE Z-Wave Lock Z-Wave command(52d41173) queued for radio transmission: CC:User Code, CID:0x02
2026-04-17T21:31:29.249147076Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={parameter_number=16}, cmd_class="CONFIGURATION", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x10", src_channel=0, version=1}
2026-04-17T21:31:29.261259784Z TRACE Z-Wave Lock Z-Wave command(0c3d1f47) queued for radio transmission: CC:Configuration, CID:0x05
2026-04-17T21:31:29.267859909Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={}, cmd_class="DOOR_LOCK", cmd_id="OPERATION_GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T21:31:29.285672534Z TRACE Z-Wave Lock Z-Wave command(b7057beb) queued for radio transmission: CC:Door Lock, CID:0x02
2026-04-17T21:31:29.305409451Z TRACE Z-Wave Lock Z-Wave command(56c6717f) queued for radio transmission: CC:Battery, CID:0x02
2026-04-17T21:31:29.306618201Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={}, cmd_class="BATTERY", cmd_id="GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T21:31:29.349443742Z DEBUG Z-Wave Lock Schlage Door Lock device thread event handled
2026-04-17T21:31:29.350476117Z DEBUG Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> added callback did not fail
2026-04-17T21:31:29.351303367Z DEBUG Z-Wave Lock Schlage Door Lock device thread event handled
2026-04-17T21:31:29.351987034Z TRACE Z-Wave Lock Received event with handler device_lifecycle
2026-04-17T21:31:29.352627951Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> received lifecycle event: init
2026-04-17T21:31:29.353689117Z TRACE Z-Wave Lock Found DeviceLifecycleDispatcher handler in zwave_lock
2026-04-17T21:31:29.354383201Z DEBUG Z-Wave Lock Schlage Door Lock device thread event handled
2026-04-17T21:31:29.355297492Z TRACE Z-Wave Lock Received event with handler device_lifecycle
2026-04-17T21:31:29.355988659Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> received lifecycle event: doConfigure
2026-04-17T21:31:29.363613784Z TRACE Z-Wave Lock Found DeviceLifecycleDispatcher handler in zwave_lock -> schlage-lock
2026-04-17T21:31:29.381416534Z TRACE Z-Wave Lock Z-Wave command(3764c48f) queued for radio transmission: CC:Configuration, CID:0x05
2026-04-17T21:31:29.382618284Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={parameter_number=16}, cmd_class="CONFIGURATION", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x10", src_channel=0, version=1}
2026-04-17T21:31:29.396485909Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={grouping_identifier=2, node_ids={1}}, cmd_class="ASSOCIATION", cmd_id="SET", dst_channels={}, encap="AUTO", payload="\\x02\\x01", src_channel=0, version=1}
2026-04-17T21:31:29.408385867Z TRACE Z-Wave Lock Z-Wave command(ade96cc2) queued for radio transmission: CC:Association, CID:0x01
2026-04-17T21:31:29.418214034Z DEBUG Z-Wave Lock Schlage Door Lock device thread event handled
2026-04-17T21:31:29.419236159Z DEBUG Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> doConfigure callback did not fail, transitioning device to "PROVISIONED"
2026-04-17T21:31:29.432612242Z DEBUG Z-Wave Lock Schlage Door Lock device thread event handled
2026-04-17T21:31:29.683988284Z TRACE Z-Wave Lock Z-Wave command(7a49240e) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:31:31.645145284Z TRACE Z-Wave Lock Z-Wave command(52d41173) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:31:31.648208534Z TRACE Z-Wave Lock Received event with handler device_lifecycle
2026-04-17T21:31:31.649025284Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> received lifecycle event: infoChanged
2026-04-17T21:31:31.650109159Z TRACE Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> received unhandled lifecycle event: infoChanged
2026-04-17T21:31:31.650827826Z DEBUG Z-Wave Lock Schlage Door Lock device thread event handled
2026-04-17T21:31:32.077511243Z TRACE Z-Wave Lock Z-Wave command(0c3d1f47) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:31:32.569113618Z TRACE Z-Wave Lock Z-Wave command(b7057beb) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:31:33.034537243Z TRACE Z-Wave Lock Z-Wave command(56c6717f) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:31:33.469877201Z TRACE Z-Wave Lock Z-Wave command(3764c48f) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:31:33.648734076Z TRACE Z-Wave Lock Z-Wave command(ade96cc2) transmit status: TRANSMIT_COMPLETE_OK
2026-04-17T21:31:59.271769579Z TRACE Z-Wave Lock Found CapabilityCommandDispatcher handler in zwave_lock -> schlage-lock
2026-04-17T21:31:59.283310288Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> emitting event: {"attribute_id":"lockCodes","capability_id":"lockCodes","component_id":"main","state":{"value":"{}"},"visibility":{"displayed":false}}
2026-04-17T21:31:59.310327371Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={}, cmd_class="USER_CODE", cmd_id="USERS_NUMBER_GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T21:31:59.321104621Z TRACE Z-Wave Lock Z-Wave command(63b99e4c) queued for radio transmission: CC:User Code, CID:0x04
2026-04-17T21:31:59.328199621Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={user_identifier=1}, cmd_class="USER_CODE", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x01", src_channel=0, version=1}
2026-04-17T21:31:59.339728746Z TRACE Z-Wave Lock Z-Wave command(dcc6e675) queued for radio transmission: CC:User Code, CID:0x02
2026-04-17T21:31:59.349321538Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={parameter_number=16}, cmd_class="CONFIGURATION", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x10", src_channel=0, version=1}
2026-04-17T21:31:59.363159746Z TRACE Z-Wave Lock Z-Wave command(075ea3ca) queued for radio transmission: CC:Configuration, CID:0x05
2026-04-17T21:31:59.368399954Z DEBUG Z-Wave Lock Schlage Door Lock device thread event handled
2026-04-17T21:31:59.370557329Z DEBUG Z-Wave Lock Schlage Door Lock device thread event handled
2026-04-17T21:32:18.547901540Z TRACE Z-Wave Lock Z-Wave command(63b99e4c) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:32:18.968985332Z TRACE Z-Wave Lock Z-Wave command(dcc6e675) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:32:19.468881082Z TRACE Z-Wave Lock Z-Wave command(075ea3ca) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:32:29.370746249Z TRACE Z-Wave Lock Found CapabilityCommandDispatcher handler in zwave_lock -> schlage-lock
2026-04-17T21:32:29.373998749Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> emitting event: {"attribute_id":"lockCodes","capability_id":"lockCodes","component_id":"main","state":{"value":"{}"},"visibility":{"displayed":false}}
2026-04-17T21:32:29.395734124Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={}, cmd_class="USER_CODE", cmd_id="USERS_NUMBER_GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T21:32:29.417617833Z TRACE Z-Wave Lock Z-Wave command(68dcd76d) queued for radio transmission: CC:User Code, CID:0x04
2026-04-17T21:32:29.424444874Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={user_identifier=1}, cmd_class="USER_CODE", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x01", src_channel=0, version=1}
2026-04-17T21:32:29.436078958Z TRACE Z-Wave Lock Z-Wave command(b759ebca) queued for radio transmission: CC:User Code, CID:0x02
2026-04-17T21:32:29.455239583Z TRACE Z-Wave Lock Z-Wave command(db94ae15) queued for radio transmission: CC:Configuration, CID:0x05
2026-04-17T21:32:29.456544291Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={parameter_number=16}, cmd_class="CONFIGURATION", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x10", src_channel=0, version=1}
2026-04-17T21:32:29.463307041Z DEBUG Z-Wave Lock Schlage Door Lock device thread event handled
2026-04-17T21:32:29.464485249Z DEBUG Z-Wave Lock Schlage Door Lock device thread event handled
2026-04-17T21:32:32.388302125Z TRACE Z-Wave Lock Z-Wave command(68dcd76d) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:32:32.869623708Z TRACE Z-Wave Lock Z-Wave command(b759ebca) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:32:33.369142042Z TRACE Z-Wave Lock Z-Wave command(db94ae15) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:32:59.464939295Z TRACE Z-Wave Lock Found CapabilityCommandDispatcher handler in zwave_lock -> schlage-lock
2026-04-17T21:32:59.497587295Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> emitting event: {"attribute_id":"lockCodes","capability_id":"lockCodes","component_id":"main","state":{"value":"{}"},"visibility":{"displayed":false}}
2026-04-17T21:32:59.516911795Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={}, cmd_class="USER_CODE", cmd_id="USERS_NUMBER_GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T21:32:59.537573420Z TRACE Z-Wave Lock Z-Wave command(64a49eb4) queued for radio transmission: CC:User Code, CID:0x04
2026-04-17T21:32:59.554212545Z TRACE Z-Wave Lock Z-Wave command(1b2942c7) queued for radio transmission: CC:User Code, CID:0x02
2026-04-17T21:32:59.555392920Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={user_identifier=1}, cmd_class="USER_CODE", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x01", src_channel=0, version=1}
2026-04-17T21:32:59.567619795Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={parameter_number=16}, cmd_class="CONFIGURATION", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x10", src_channel=0, version=1}
2026-04-17T21:32:59.582494211Z TRACE Z-Wave Lock Z-Wave command(dfe44475) queued for radio transmission: CC:Configuration, CID:0x05
2026-04-17T21:32:59.587566336Z DEBUG Z-Wave Lock Schlage Door Lock device thread event handled
2026-04-17T21:32:59.591047628Z DEBUG Z-Wave Lock Schlage Door Lock device thread event handled
2026-04-17T21:33:02.486656087Z TRACE Z-Wave Lock Z-Wave command(64a49eb4) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:33:02.975028545Z TRACE Z-Wave Lock Z-Wave command(1b2942c7) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:33:03.468933754Z TRACE Z-Wave Lock Z-Wave command(dfe44475) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:33:29.589491798Z TRACE Z-Wave Lock Found CapabilityCommandDispatcher handler in zwave_lock -> schlage-lock
2026-04-17T21:33:29.592763423Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> emitting event: {"attribute_id":"lockCodes","capability_id":"lockCodes","component_id":"main","state":{"value":"{}"},"visibility":{"displayed":false}}
2026-04-17T21:33:29.615253007Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={}, cmd_class="USER_CODE", cmd_id="USERS_NUMBER_GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T21:33:29.627073007Z TRACE Z-Wave Lock Z-Wave command(57c20d4b) queued for radio transmission: CC:User Code, CID:0x04
2026-04-17T21:33:29.642769673Z TRACE Z-Wave Lock Z-Wave command(a9969c05) queued for radio transmission: CC:User Code, CID:0x02
2026-04-17T21:33:29.644153340Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={user_identifier=1}, cmd_class="USER_CODE", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x01", src_channel=0, version=1}
2026-04-17T21:33:29.655129007Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={parameter_number=16}, cmd_class="CONFIGURATION", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x10", src_channel=0, version=1}
2026-04-17T21:33:29.665607923Z TRACE Z-Wave Lock Z-Wave command(20ca4641) queued for radio transmission: CC:Configuration, CID:0x05
2026-04-17T21:33:29.674019632Z DEBUG Z-Wave Lock Schlage Door Lock device thread event handled
2026-04-17T21:33:29.675013798Z DEBUG Z-Wave Lock Schlage Door Lock device thread event handled
2026-04-17T21:33:32.529826549Z TRACE Z-Wave Lock Z-Wave command(57c20d4b) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:33:32.968419132Z TRACE Z-Wave Lock Z-Wave command(a9969c05) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:33:33.469566340Z TRACE Z-Wave Lock Z-Wave command(20ca4641) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:33:59.677609052Z TRACE Z-Wave Lock Found CapabilityCommandDispatcher handler in zwave_lock -> schlage-lock
2026-04-17T21:33:59.680655719Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> emitting event: {"attribute_id":"lockCodes","capability_id":"lockCodes","component_id":"main","state":{"value":"{}"},"visibility":{"displayed":false}}
2026-04-17T21:33:59.698157552Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={}, cmd_class="USER_CODE", cmd_id="USERS_NUMBER_GET", dst_channels={}, encap="AUTO", payload="", src_channel=0, version=1}
2026-04-17T21:33:59.718755469Z TRACE Z-Wave Lock Z-Wave command(144d480f) queued for radio transmission: CC:User Code, CID:0x04
2026-04-17T21:33:59.725543385Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={user_identifier=1}, cmd_class="USER_CODE", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x01", src_channel=0, version=1}
2026-04-17T21:33:59.737380427Z TRACE Z-Wave Lock Z-Wave command(a5b7df26) queued for radio transmission: CC:User Code, CID:0x02
2026-04-17T21:33:59.747597219Z INFO Z-Wave Lock <ZwaveDevice: 3bc3b87e-8a8a-40c0-8a56-4844e6531d45 \[45\] (Schlage Door Lock)> sending Z-Wave command: {args={parameter_number=16}, cmd_class="CONFIGURATION", cmd_id="GET", dst_channels={}, encap="AUTO", payload="\\x10", src_channel=0, version=1}
2026-04-17T21:33:59.760257219Z TRACE Z-Wave Lock Z-Wave command(3de73ec2) queued for radio transmission: CC:Configuration, CID:0x05
2026-04-17T21:33:59.766309344Z DEBUG Z-Wave Lock Schlage Door Lock device thread event handled
2026-04-17T21:33:59.769215302Z DEBUG Z-Wave Lock Schlage Door Lock device thread event handled
2026-04-17T21:34:02.548141802Z TRACE Z-Wave Lock Z-Wave command(144d480f) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:34:02.968500136Z TRACE Z-Wave Lock Z-Wave command(a5b7df26) transmit status: TRANSMIT_COMPLETE_FAIL
2026-04-17T21:34:03.469471969Z TRACE Z-Wave Lock Z-Wave command(3de73ec2) transmit status: TRANSMIT_COMPLETE_FAIL
Please edit your posts and add ``` before and after each paste. Like this:
```
Your log
Paste
```
So it looks like this:
Your log
Paste
Pre-formatted text is much easier to read.
Whoops, sorry for that , updated
Hi, @alexeygolodyuk
In all the logs you shared we see the TRANSMIT_COMPLETE_FAIL message.
How close is this device to the Hub?
Are there any repeaters between this device and the hub?
Also, I see there are two different Edge drivers. One custom and the SmartThings Z-Wave Lock driver.
The fingerprints of this device are included in that one: SmartThingsEdgeDrivers/drivers/SmartThings/zwave-lock/fingerprints.yml at main · SmartThingsCommunity/SmartThingsEdgeDrivers · GitHub
So, the functionality shouldn’t be affected unless there’s something in your environment causing inconsistencies.
The hub like ~30cm away from the lock
I have a Aeotec Z-wave Range Extender 7 but its far
Ok, I requested the hub logs to open a support ticket for the team to check them and see if there are more clues on what’s going on.
We’ll keep you updated.
If possible, please leave the lock as it is right now so the device ID doesn’t change from the last logs you shared here.