ST Support


#1

What the deal with Smartthings support? No live chat and no response to service ticket for 3 days.
Get worse every year.


(Steve Jackson) #2

I tried email and had similar results as you are experiencing.

I found calling in and having them call me back to be quick. I had a call back within 10 minutes the other day.


(Bob Kerr) #3

It’s summer, they need vacation too… BTW, 3 days is great. I got a response after a week… :smile: