Ah I think it isn’t possible with Z-Wave, sorry for the confusion. I’ve seen that with Zigbee, you need to reset the device to the factory configuration (the instructions depends on the manufacturer)
So, if you change drivers and starts to work, it would be useful to see the messages of that event.
About the usage of the CLI, here are detailed instructions for Windows
- Download the latest release file of the CLI and save it in a specific folder (you need to use the one that says “winx64”)
- Unzip the file from the downloaded Zip file, you’ll see a file called “smartthings” as shown below:
- Open that folder in the terminal. You can do that by copying the path as shown in the picture above, eg.
C:\st - Then, in the search box of windows menu look for “CMD” and open the "command prompt”
- Now, in that window type “cd” followed by the path you copied, for example:
- Hit “enter” and now you’ll be “inside” the folder.
- Run a simple command such as
smartthings devices. You might see an error like this one because you haven’t authorized access yet:
- This will open a browser page where you have to log in to your account and authorize access.
- Once it says “you can close this window”, run the command
smartthings edge:drivers:logcat. - It will prompt you to select a Hub and will connect to it.
- Then, you’ll start seeing messages from drivers in your Hub, now it’s time you send the commands.
- Once you finish you can use ctrl+C to close the connection and you’ll be able to copy the logs registered in the console into a file and share it with us or here directly but they can be pretty long.
I would like to see the details of your device like its fingerprints, could you share its name and open support access, please? I tried with the account registered here and didn’t work