Devices showing "ON" in app, but can't control

[nayelyz (SmartThings Developer Support)]

@Alexhp11

roubleshooting without needing samsung support who seem to be overloaded at this time. ? information like @nayelyz was able to supply about devices spamming the network would be invaluable to me . how can i get this info ?

Hi, @Alexhp11.

@h0ckeysk8er is correct, if you have a Windows PC, I recently posted further instructions here: ST support log files - #13 by nayelyz