So I recently purchased a ST Hub and my first device I purchased was a Keen Smart Vent. I’ve been doing IT and programming for over 30 yrs. Below are some initial thoughts:
SmartThings, SmartThings Classic, SmartThings Connect - are there more variations? I’m totally confused as to the chronology of the versions. When I call or email ST Support, I get different explanations each time🤔. If ST Support isn’t crystal clear about the naming, what is a newbie to think?
I have an iPhone 6s and an iPad, both updated to latest iOS. I initially install SmartThings app (not Classic) on my iPhone. Upon first run it auto added 2 Samsung TVs that had been registered with the same email address as my ST account. Those 2 TVs are at 2 different homes, one with a ST Hub, other has no Hub. Tried to move one of the TVs to a new location I added in ST app which represents my other home. Not an easy task - why? . Called ST Support, but tech was guiding me from Android app, which I guess is different. Totally frustrating… Support should either be given iDevices and Androids, or provided with software simulators of the ST app for each version/flavor…
Can’t recall how I got my Curved TV moved, but it got moved👍 But a week later it shows up back in the default “Home” location - arghhh. And often when I launch the ST app on my iPhone, it displays a dialog box to add my Samsung The Frame 55” TV again. I hit [Cancel], and it then shows this TV as already added (added it weeks ago).
During our back to back Nor Easter snowstorms, I discovered that the ST app is incapable of controlling the Keen Smart Vent when Internet is down. I had power, wired and WiFi LAN functional, just cable ISP was down. WHY can’t the ST app, running on an iPhone that is connected to same LAN as ST Hub, work without Internet? iPhone connected to LAN via WiFi, ST Hub connected to same LAN via Ethernet cable. If the app were to cache device info - such as IP of the ST Hub, Keen device etc., why can’t ST function locally? My WiFi thermostats (Filtrete 3M-50) and their app actually default to LOCAL connections rather than Internet/cloud. Why is the ST world so dependent on cloud? Granted, cloud is handy for saving device and Hub IPs, MACs, schedules etc. But couldn’t there be SOME offline capabilities in the ST world? There’s really not that much data to store, so it can’t be a space issue back on our Apple or Android devices. So store device data locally- and sync it periodically with all phones/tablets when Internet is up. Lastly, what happens if Samsung decides ST is not profitable enough, and abandons project? All our devices no longer function? My thermostat company could disappear, but I’d still have local operation of my thermostats…
Don’t get me wrong, I’m excited as finding this product and community. I just have a lot more questions than answers