When I first bought ST, I was in love. I thought it’s really a cool and useful thing to have. But now that I’ve had some time to see how it really works, it’s unreliable. Utterly unreliable. Again and again, triggers don’t work. Lights turn on but not off after working for weeks. Or plenty of false alarms for security. Or in other cases, the trigger for security features does not work at all. Or some other random outage that causes the whole thing to function in crazy ways. Don’t ask me to troubleshoot or give you more information. I’ve set it up correctly to a tee as instructed. Just effing fix the issues without inconveniencing everyone! Over and over, so many problems. Not to mention the usability issues with the app. What a horrible experience! After all this time, and barely any progress on any of these fronts. In the world of tech where things move so fast, how can you possibly work this way?
I loved you Smartthings. But this relationship has gone sour now that I’ve seen your true colors. SHAPE UP. PLEASE! You hurt me so much. Stop causing anxiety to your faithful and loyal community!