Just installed the update and my Things loaded within a second. I thought it might be a fluke, so I cleared the cache and force stopped the app and went back into ST and the performance was almost identical. Prior to this update, it would take anywhere from 5 to 7 seconds consistently to load the Things page.
Hmmmmm that sucks. For me itâs not even a small difference. Itâs night and day. I can go through the entire set of tabs and the responsiveness has almost no lag in displaying data in Things, Rooms, Family, Automation, Market Place, Dashboard.
Maybe try going into your App Settings for SmartThings and Clear Cache and then Force Stop the App. Then go back into the App and see if that works. I didnât have to do that, but it may work.
Since the app update I now find that when I turn on or off a âVirtual Switchâ that state doesnât change.
I have to come out of the room and then back in for it to show the state change.
Backward step Iâm afraid.
Any one else seeing this.
EDIT: I have been checking through and I have quite a few devices that do not update in the app unless you go out and come back in to the device.
Sent an email to ST support UK but no response. Usually they are very good. Perhaps they are ignoring this issue.
So once again I have to ask the question, "Is this ever tested before it is released?"
As Iâm not seeing or getting any response Iâve tagged you @slagle. Perhaps you can get a response because I canât.
Anyone out there know who I can tag from ST to get some traction with this.
I have left a review of the app and the response was to âreach out to supportâ.
What a waste of time that was. The silence has been deafening.
Itâs not just virtual devices itâs quite a few of different types.
tgauchat
(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)
14
@aaron used to be the âgo toâ guy to tag with UK Support issues (I thinkâŚ), but his profile pic has changed and gone silent. Either Iâve got the wrong Aaron or heâs left the company?
If someone in USA can replicate the issue, perhaps US support will respond?
I had all my Virtual Dimmers go sideways as well. I have used Better Virtual Dimmer DTH for years (Thwakford?) and now it fails to change the state on my AT tablets. Monkeyed around and had to use another one called Virtual Dimmer which works fine and cast BVD to the code gods. Now broken (non-compliant) due to some hub update I fear.
Does ST have a support team or do they just leave it for people on here to sort things out.
Just wondering as nobody has been in touch with me regarding this issue.
tgauchat
(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)
18
Have you checked your spam folder?
Support@SmartThings.com (USA) has always been quite responsive⌠Usually within a few hours weekdaysâŚ