Rizlah
(Neil Cameron)
November 11, 2019, 11:57am
5
Sorry no not yet, I would imagine the dev team will be working hard to resolve it, but since 13.3 is still in beta we can’t expect miracles just yet.
I would hope by the time 13.3 is ready for public release the ST app will be updated to work with it properly (I hope)
andymnelson
(Andrew Nelson)
November 11, 2019, 1:20pm
6
I’ve been in the beta program for YEARS with 6 different devices. I’ve never had it break a program like this. I reported in through feedback.
It looks like 13.3 has some impact on forcing https addresses. Device plugins are called via the web i think, so seems like this is breaking them.
andymnelson
(Andrew Nelson)
November 11, 2019, 1:59pm
8
Makes sense. I hope one side or the other resolves soon. I’m already sick of having to grab my wife’s phone
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could be worse. I just left the country with the wife still at home
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Rizlah
(Neil Cameron)
November 11, 2019, 2:59pm
10
I can see it having to be a ST fix rather than an apple one
andymnelson
(Andrew Nelson)
November 12, 2019, 2:47am
11
Is there web access available that I can use in the meantime? I
Rizlah
(Neil Cameron)
November 12, 2019, 10:55am
13
use the smartthings classic app, all the devices work perfectly in their.
andymnelson
(Andrew Nelson)
November 12, 2019, 12:04pm
14
I have literally never been able to use the chassis app. No devices show up when I log into it. I’m using the wifi hub if that matters…
Rizlah
(Neil Cameron)
November 12, 2019, 12:15pm
15
what about when you click “my home” on the bottom navigation bar
jkp
November 12, 2019, 12:44pm
17
Click on More in the lower menu, at the top … look to see if there may be more than one Location. You can click the down arrow to switch to the other location. Then see if that makes a difference.
1 Like
Rizlah
(Neil Cameron)
November 12, 2019, 12:57pm
18
exactly what my next suggestion was going to be.
the other thing is to make sure you are signed in to the classic app with the same credentials that you use in the v3 app
andymnelson
(Andrew Nelson)
November 12, 2019, 1:17pm
19
Thanks all. Only 1 location. I used same credentials. I’m pretty certain it has to do with the combining of Samsung accounts and ST accounts. Lol I signed out and back in and got this…I’ll try again later and report back. Thanks!
jkp
November 12, 2019, 1:21pm
20
There should be only the Samsung account. Log out of the Classic app, choose New to SmartThings when you login. If you are already logged in with the new app, it should see your Samsung account and log you in automatically. If not, choose Samsung from the account list.
The important thing to remember when logging in on the Classic app is choose New to SmartThings and not existing user.
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andymnelson
(Andrew Nelson)
November 12, 2019, 1:39pm
21
The new user part was new to me…but left me in the same spot.
jkp
November 12, 2019, 1:41pm
22
Yes, you have two Home
Locations… click on the bottom one to switch
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jkp
November 12, 2019, 1:43pm
23
Follow this instructions on this thread to remove the empty Home Location
The issues
The following are some issues experienced by users after migrating from a SmartThings account to Samsung account or by users who have previously added Samsung Appliances and TVs to the Samsung app/account before they had migrated their SmartThings account. Note: Samsung can implement this migration without you realizing it. They don’t send a notification before or after the actual migration event.
Devices are missing in the Classic app.
Hub/Devices are missing in the Classic app and you are prompted for the Welcome Code to add the hub.
Devices do not appear when you login to the SmartThings (Samsung Connect) app (STSC).
Two duplicate locations in IDE and unable to delete the empty one.
Hub and most devices are in one Home Location and Samsung Appliances and TVs are in another…
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