ST app not responding

Some odd behavior here. All my devices show offline in the app. Granted this has been a real flaky app for me- I’ve already abandoned ST for security because of it…I’d open the app and it would be flashing an alarm at me but never sent push notification or email as setup! I digress…

Everything shows fine when I log in online.

All devices show fine on my wife’s phone (she has her own log in, I “invited” her account to grant her access).

I have logged out and back. I have deleted app and reinstalled. I’m at a loss. Thoughts?

Here’s my app:

Here’s my wife’s:

do you have iOS 13.3 by any chance?

This is possibly the reason. I have the same issue and from what I have been told this is what the problem is.

Yes iOS 13.3. Ridiculous that it doesn’t work on it. Any idea as to a resolution date??

I’m seeing the same problem. The resolution is to not run beta software.

Sorry no not yet, I would imagine the dev team will be working hard to resolve it, but since 13.3 is still in beta we can’t expect miracles just yet.

I would hope by the time 13.3 is ready for public release the ST app will be updated to work with it properly (I hope)

I’ve been in the beta program for YEARS with 6 different devices. I’ve never had it break a program like this. I reported in through feedback.

It looks like 13.3 has some impact on forcing https addresses. Device plugins are called via the web i think, so seems like this is breaking them.

Makes sense. I hope one side or the other resolves soon. I’m already sick of having to grab my wife’s phone :stuck_out_tongue:

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could be worse. I just left the country with the wife still at home :grimacing:

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I can see it having to be a ST fix rather than an apple one

Is there web access available that I can use in the meantime? I


use the smartthings classic app, all the devices work perfectly in their.

I have literally never been able to use the chassis app. No devices show up when I log into it. I’m using the wifi hub if that matters…

what about when you click “my home” on the bottom navigation bar

This. No things.

Click on More in the lower menu, at the top … look to see if there may be more than one Location. You can click the down arrow to switch to the other location. Then see if that makes a difference.

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exactly what my next suggestion was going to be.

the other thing is to make sure you are signed in to the classic app with the same credentials that you use in the v3 app

Thanks all. Only 1 location. I used same credentials. I’m pretty certain it has to do with the combining of Samsung accounts and ST accounts. Lol I signed out and back in and got this…I’ll try again later and report back. Thanks!

There should be only the Samsung account. Log out of the Classic app, choose New to SmartThings when you login. If you are already logged in with the new app, it should see your Samsung account and log you in automatically. If not, choose Samsung from the account list.

The important thing to remember when logging in on the Classic app is choose New to SmartThings and not existing user.

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