Some odd behavior here. All my devices show offline in the app. Granted this has been a real flaky app for me- I’ve already abandoned ST for security because of it…I’d open the app and it would be flashing an alarm at me but never sent push notification or email as setup! I digress…
Everything shows fine when I log in online.
All devices show fine on my wife’s phone (she has her own log in, I “invited” her account to grant her access).
I have logged out and back. I have deleted app and reinstalled. I’m at a loss. Thoughts?
Click on More in the lower menu, at the top … look to see if there may be more than one Location. You can click the down arrow to switch to the other location. Then see if that makes a difference.
Thanks all. Only 1 location. I used same credentials. I’m pretty certain it has to do with the combining of Samsung accounts and ST accounts. Lol I signed out and back in and got this…I’ll try again later and report back. Thanks!
There should be only the Samsung account. Log out of the Classic app, choose New to SmartThings when you login. If you are already logged in with the new app, it should see your Samsung account and log you in automatically. If not, choose Samsung from the account list.
The important thing to remember when logging in on the Classic app is choose New to SmartThings and not existing user.