If it works for you to receive a notification from the ST app in your phone, it could be a great workaround while the issue is solved.
Sorry, but I don’t have information about an ETA. I only know the team is actively working on it.
Sorry, I got confused about you having issues with both because you mentioned this, but it’s good to know it’s only a single issue.
Hi, @z4ib55
Since you’re still experiencing the issue, I’m checking with the engineering team to determine which information we need to investigate this issue.
For now, can you open support access to your account, please?
- Go to the SmartThings Web (my.smartthings.com)
- Log in to your Samsung Account
- Select Menu (⋮) and choose Settings
- Toggle on Account Data Access
- Select the time period and confirm - In this step, please select “Until turned off”. Once the team finishes, we’ll let you know so you can disable it again.
See more information about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support
Hi Nayelyz
Yes, confirmed.
And access granted.
BTW, I’m sure this issue affects others as well???
The other issue that was affecting more users is solved now, so, we need to investigate the cases where it’s still happening.
For example, @Alrichengr, are you still experiencing the issue or Customer Support redirected your report correctly?
Hi, @z4ib55
Are you receiving absolutely no messages from the Routines? The engineering team checked the logs and saw there were several successful executions in the Text message delivery.
The last one they saw is for the Routine “Veranda Dr Closed - All Devices Off” on Oct 7th at 18:26:39.
There are some that were rejected, but because you reached the limit, which is due to an anti-flooding mechanism. The limit is:
“By default, a single number can only receive 20 varied and 6 identical messages per hour.”
Still do not receive “all” native sms/texts.
In addition I did not know there was a limit…never had this issue before.
Is there some warning about reaching a limit?
Have you checked if you’re not running several routines that send a different message within an hour that would match reaching the limit? For example, from 1pm-2pm
There’s no warning about you reaching the limit of messages, so we suggest you monitor the routine execution to check if too many are executing within an hour.
There are routines that run within any given hour, but after a quick review, I am hard pressed to see how they would reach the msg limit of receiving 20 varied and 6 identical messages per hour. That does not mean it will not happen w/o any data to support my position.
If you are not seeing any warnings about reaching the msg limit on your end, then I am baffled as to the cause.
Also, the default msg limitations on the surface appear to be rather low. Do you know what the basis for those numbers are?
Just curious since I’ve not had this problem before. Is this something new with the last firmware load/ST app update?
Also, do “push notifications” count against the limit?
What I meant before is that there’s no warning for you, for example, to tell you that a message wasn’t delivered due to this reason.
The engineering team can see the error log about a message not being delivered due to reaching the limit.
I don’t have more information on why the limits are set like this, sorry.
The limit I mentioned before is related to SMS only; I don’t know if there’s a limit for push notifications. Since we don’t handle this kind of issue, my access to this kind of information is limited.
This isn’t related to the Hub’s firmware or the SmartThings app; the SMS is related to a different service, as I understand, but again, I don’t have more information.
That’s why I mentioned you should monitor the execution of the routines to see if they’re actually executing within the same hour. I didn’t check all your routines, but for the ones I saw, I noticed the message was unique, not the same.
Then, if there aren’t so many being executed in the same hour, but you still don’t get all the messages, we could check if the error is the same, and investigate further.
Or, you can create a combination of Routines, sending SMS and other push notifications; they are different services.
