Sound bar wifi

My Q990c when setting up on smart things, i press the volume down key when it requests but it does not give me the wifi option to put my password in, then it registers device but device will be offline and i dont know how to put the wifi password in as there is no way. I tried deleting device and redoing the process but its the same thing , i even deleted smartthings app and re installed it but still same thing, what can i do ??

I just replied to your other post. Make sure you’re not trying to connect it to 5 GHz or 2.4 GHz with WPA3 enabled. Use only 2.4 GHz. Also, ensure your phone is not connected to the soundbar via Bluetooth. You can try factory resetting the soundbar by pressing the volume up and down buttons on the soundbar simultaneously for 5 seconds.

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