Sonos not resuming track

Hi all,

after testing multiple times with the built in ( Labs) Sonos notify with sound smartApp, I have found that it has a few bugs…

  1. Volume either does not change, or changes before the notification
  2. Sound playing before the notification does not resume when resume is selected, Sonos instead goes into “Stopped” mode. with the original track selected
  3. Sound playing before the notification does not resume when resume is selected, Sonos instead goes into “Stopped” mode. with the Notificationtrack selected, at notification volume

Has anybody else experienced these bugs, and if so, have you done anything to get around them?

1 Like

I’m seeing crazy behavior from most of the Sonos Labs Apps.

Mood Music

  • Playlists don’t start or the wrong one starts.


  • Forecast gets cut off or doesn’t play and goes straight to music.

Seems like timing issues on the SmartThings side. Of course that’s just a simple guess.

Also, it seems like when you activate one of the mood apps multiple times in a row, it kills the LAN device support. I notice my TCP bulbs and Sonos stop responding.

For me, the volume never gets set back after the event. I have the dogs bark set at 100% when motion outside while away. Sounds like real dogs. However, the next time we use Sonos, it scares the begeebees out of us since the volume is still 100%.

I’ve posted other bugs but don’t have the time to dig into the code. It doesn’t seem like ST is looking into this which is unfortunate because it has so much potential.

It doesn’t look like the apps are designed to actually “temporarily” change the volume. Instead they set the volume and just play the track. The wording in the app preferences is a misleading I guess.


@beckwith I’m pretty sure they are working on making the Sonos integration better and more reliable. That’s the whole point of the Labs section (read: work in progress). A lot of these features are tied to new (and in the case of updates, possibly unreleased) features to the core SmartThings platform, which take time to implement on the backend and test before release.


I hope you are right. I heard an engineer is working on Sonos, but I’m not sure he is getting our input from the forums.

Just to chime in - I see this as well. I loved the idea of custom sonos messages to alert to mode changes or other events, like imminent arrivals. But once that custom message plays, the message file is locked and loaded in Sonos and you can’t get anything else to play without opening your Sonos app, clearing it from the queue, and setting something else to play.

This feature was one of the primary reasons I decided to give smartthings a try. I hope there will be some progress soon!

I just bought a Sonos Play:1. This was the first feature I set up as I had been wanting this output festure for the SmartThings for a long while. Unfortunately I also experience the issue where the Sonos stops at the notification track and doesn’t resume the playlist/track/whatever it previousley was playing. What a disappointment as I had been waiting for this for so long!

I am having the same issue with resuming not working. Very frustrating as this was also the reason I bought the new systems.

Same issues here - in my case sonos weather and sonos custom message cuts out after 2 seconds. We initially had a similar problem where sonos cut out while playing podcast directly from an iphone over wifi. Eventually after updates from Apple and sonos this problem disappeared. Might be in the same realm?

I’m having this issue as well

For those of you who want to use a custom message - use this app - it works great for resuming music.

After reading this I am very discouraged. I choose sonos and not Samsung multiroom because I know sonos was one of the best and supported sets of speakers. We’ll I am experiencing exactly what the first part said to the TV. Except that was a year ago!

Am I missing something, is it because I am using a bridge? I noticed people saying you don’t need a bridge anymore?

Help please.

I just bought sonos and it is working absolutely fine on the sonos app without a bridge.

As far as the smart hings app is concerned, I am having the same exact problems that everyone else has mentioned. The music does not resume, the volume has issues during the announcements, some announcements cut off in the middle of their recording, and not one of my Sonos players is actually able to turn on or off via the ST app.

For whatever reason, I cannot even find my stations to play when a specific action happens. The app only wants me to choose a music track.

It is rather disheartening to see that people were having the same exact problems 1 year ago. Especially since the only reason I got this system was because it could connect to Sonos. In light of this, I am going to return all of my smart things products and just wait until they fix these issues before I repurchase anything that has to do with smart things. By the time any of these issues are fixed, smartthings will have come up with better products and what I am currently dealing with will be outdated.

Also, keep in mind that the smart home is still in its infancy stage. Apple is launching a new system as well as Google. There is still no clear front runner. I would rather return this dysfunctional app and buy something that both works and is going to be supported in the future. We don’t even know if smart things will be around five years from now. Some of the other home systems that were popular a few years ago are irrelevant today. And considering that the basic bugs have not even been addressed yet in a year I am skeptical that smart things will be the platform that dominates the smart home system. And if for whatever reason it is, by the time this is widely acknowledged, their products should work as promised.

I have the same issue…

I have an issue whereby it will not let me choose a track to play on alert. Trying the "Mood Music’ smartapp but nothing shows (tho I do have songs in the Queue, etc. etc). How do I get a track to show up for me to select when building the rule…?

Let the song or playlist play for a bit - it should show up after that.

Thanks for the tip. Nothing. I tried everything…had the songs playing (as I wanted to be sure the queue ‘worked’ and weren’t older inaccessible songs). Never shows anything in the list at all for me despite that Sonos shows a dozen songs in queue and is actively running them…

weird, it definitely works for me.

I just added a new sonos action this way the other day. If you have a minimote try adding this app and setting a button for refresh. Then refresh while it’s playing.

Sorry - lower level user - what’s a minimote?