This to me is one of those types of issues that should be in an official FAQ or Troubleshooting guide for Android Mobile Presence. Looking at the cross referencing of all the other types of Presence issues in and around SmartThings and the time people spend chasing their tails in trying to resolve something that in the end turns out to be something so simple and in this case, not a SmartThings issue at all, I look at the ROI that could have been saved or greatly minimized as far as the 400 things that a person has to try and isolate this problem. Now I know there are other scenarios where ST is involved or has something to do with the issue: ie: Mobile Presence with multiple ST locations, and IOS Presence reporting. But when you mix those issues, although they might be similar in nature to the overall issue that someone is complaining about and the community trys to help by giving them 500 solutions or tests to try that cover the scope of ALL the issues it gets pretty frustrating as an end user.
ST Mobile Presence with Android - Inconsistent / Incorrect reporting of Present and Away Status for a single location:
- Are you using an Android Mobile device for Presence within ST?
- Is your ST setup to use only a single Location?
- Did you verify these permissions?
- Did you check App Optimization?
- Did you recently move or change location?
- If you moved or changed location, are the SSIDs the same as what you used before?
List of specific symptoms:
- Modify permissions
- Modify xxxxxx
- Change the names of all your Router SSIDs
Is there an official place where a complete and detailed document is published that defines a specific solution for known and repeated reported issues so that someone could reference that before searching endlessly through all these threads to maybe resolve an issue in 1 / 100th of the time?
JD chime in here.