So i got my new SmartThings Wifi but to my disappointment the hub is not working. The wifi is working properly but the hub is not, I tried adding Smartbulb but I just got erorr saying hub not found. I have turned on my Smarthub option but when I got into manage settings it shown hub offline. I have attached screenshot of the same.
Now I have done multiple resets and reboots but to no success, I feel the device is faulty but thought I will ask here for suggestions.
I think they have an outage occurring that has not yet been disclosed. My ST WiFi hubs are all sorts of strange the past few days and impacting my locks.
Yes - I have activated the hub from the screen you posted and the screenshot I posted comes after clicking “Manage Smartthings Hub” and there it shows offline.
Like I said the wifi is working properly, so that means yes the device is connected to a modem via ethernet on the back. I have no issues with the wifi connectivity, its just the hub shows as turned on but within in manage settings it shows as offline, same when I try to add a smartbulb, it says no hub found.
That was going to be my next suggestion. That’s unfortunate. Support will replace it under warranty. I had a bad hub. The Z-wave radio didn’t work in the hub, only zigbee. You’ll have to send that hub back first before you’ll get the replacement. Or, I suppose you could just return it to the place of purchase.