My hub lost connection to my network. I’ve tried rebooting my router and then the hub. It goes from blinking green to blinking red. It’s not overheating. I’m unable to do a factory reset, I’m following the instructions but it will not reset. I plug in the power then hold down the reset. Solid green …

what is the model of the hub? ST or Aeotec? If Aeotec Smart Home Hub which works with SmartThings, you can try reaching out to their support in regards to hardware :slight_smile:

@ken.zulian Based on what you described it sounds like you have a SmartThings WiFi hub but are possibly performing the reset process for a 2018 (v3) model, which might be causing the issues resetting it you are seeing. To reset the SmartThings WiFi hub you will want to make sure it is already power…

Samsung SmartThings wifi hub. I chatted with support and then they tell me to email them, that was 2 days ago.

When I power it on and then press and hold reset, the light comes on for about 10 seconds after that it turns off which I release the reset but it just starts blinking green. The light does not fade during this process.

I thought I would chime in here since this thread doesn’t have an answer and I thought I would add the answer in case anyone else found this thread. So with the Smartthings Wifi with Plume hubs in order to do the reset process the directions say to unplug then plug back in and hold the reset button…

SmartThings Wifi hub help

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SmartThings Wifi hub help

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