Hi
I just bought an outlet - IM6001-OPT12
It connected to the hub with no problems and I can turn it on and off. But there is just no power comming through. I’ve tried to delete it in the hub and connect it again, no luck, and I tried different lamps, chargers and tv’s nothing works.
It is brand new, just opened the box.
Got any ideas?
Regards Mads
Sounds like a defective device.
Hey there! @mabuwi,
Have you already tried plugging the device into another Outlet to see if power is then supplied?
If the symptom persists, I would recommend creating a Support ticket so we can look into your concerns further.
You can reach out directly to a support team in your area using the below information:
US: 1-866-813-2404
US: support@smartthings.com
UK: support@smartthings.co.uk
Hi @SamsungZell
Yes I have tried different outlets with different thing plugged into the smartthings outlet.