SmartThings not Waiting for CommandRequest to finish before issuing failed interactionResult

Developer Programs Support
1

I have been supporting the SleepNumber integration for a while and am experiencing some odd behavior with the SmartThings API recently.

I initiate a commandRequest via the app for my device and see it begin in the logs. 5 seconds later (consistently) SmartThings issues an interactionResult indicating that there was a node fetch error. The logs show the continued execution of the commandRequest and a valid response.

Did something change with SmartThings such that it now has a 5 second timeout or something along those lines? Sample requests:

TIMESTAMP: 2025-10-16 17:57:01

{"headers":{"schema":"st-schema","version":"1.0","interactionType":"commandRequest","requestId":"1bf10bed-<removed>"},"authentication":{"tokenType":"Bearer","token":"<removed>"},"devices":[{"externalDeviceId":"<removed>","deviceCookie":{"updatedcookie":"12345"},"commands":[{"component":"main","capability":"st.switchLevel","command":"setLevel","arguments":[95]}]}]}

TIMESTAMP: 2025-10-16 17:57:06

{"headers":{"schema":"st-schema","version":"1.0","interactionType":"interactionResult","requestId":"1bf10bed-<removed>"},"authentication":{"tokenType":"Bearer","token":"<removed>"},"deviceState":[{"deviceError":[{"errorEnum":"BAD-RESPONSE","detail":"nodeFetch error for SleepNumber Bed Integration"}]}]}
2

Hi,

Thanks for the detailed report. In order for our engineering team to investigate further, could you please provide the following details?

  • Viper ID
  • The full requestId
  • Time zone (e.g. GMT-5)

This will help us locate the logs.

3

Hello @Itati . Thanks for your help.

  • The Viper ID is viper_43e08700-5c4d-11ef-873f-653906ebff1c
  • The Request ID is 1bf10bed-160e-4f3d-91f7-c8773b569667
  • The timezone is Pacific (GMT-7)
4

Hi @smrtdrmmr

Our team has fixed an issue related to the timeout.
Could you please try again and confirm if it’s working for you now?

5

Hi @Itati . It looks like that resolved the timeout issues for me. Thanks for the quick turnaround! :folded_hands:

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