I’ve been fighting with getting Alexa to turn my tv on ever since I switched internet providers (Yes Alexa worked perfectly with my TV with the old internet provider). When I ask Alexa to turn the tv on, Alexa responds that the TV is off line. Alexa can, however, turn the TV off every time. Now, when I use the smartthings app on my phone, I can turn the tv off/on no problem. The interesting thing is, when I log in to the samsung smartthings on my laptop, the device shows off-line. I think this is key information.
This leads me to believe that the new internet provider (Shaw Cable) is blocking something, hopefully at their modem level. I’ve been thru amazon support, Shaw Cable support, and Samsung Smartthings support. No one can give me a hint as to what ports/protocols are used to communicate with smartthings.
I am going to order a edgerouter 4 and put my shaw cable modem in passthru mode so I can gain control of port and protocol forwarding and hopefully make this work.
I’m seeing a ton of complaints about the smartthings connector, but no one seems to actually want to dig in to the issue, including smartthings. Their support is all but useless, and either they don’t understand what I’m saying, or don’t care. The standard…un-install everything, and re-install answer over and over. Been there, done that.
Does anyone here have any experience with this issue. Any words of wisdom? I know this can get kinda technical, but that’s where I have found myself.