We are having problems with the new Smartthings app constantly logging our iPhones out when not in use. When we open the app we get a message:
“You’ve been signed out of your Samsung account automatically. Sign in again to continue using Smartthings”. (see below)
This is causing automations that use presence sensors to fail as the hub is not notified of presence changes when logged out of the app. I have been working with Samsung support for several months to no avail. Is anyone else having this issue or has anyone found a resolution?
In searching this community, I saw this was a problem with the classic app a few years ago and saw recently on Reddit that some users were also having this problem. We are on the latest version of the Smartthings v3 app and use ios 12 (not upgraded to 13 yet). We have two locations (one for home, the other for a vacation home) and each location has its own instance of each iPhone.
Oddly, while we were out of the country for six weeks, the app never signed us out - we were able to check on both homes with no issues. Now that we are home, it is signing out every couple of days.
Any help would be appreciated.