A few of my sensors stopped responding after the maintenance outage. I successfully deleted and re-paired the others, but have not been able to reconnect one multipurpose sensor.
I’ve followed the procedure for re-pairing, but it either does not respond (LED does not light up) or I see the amber light flash and it pairs as an unknown thing. The battery was near full charge before this happened and the sensor had been working reliably.
or it could just be a bad device, that happens. But I’m guessing it’s a failed pairing and I’m totally guessing that that’s caused by the other platform errors that people are seeing as discussed in the above thread.
Make sure you leave it off for at least 15 minutes. You want all the zigbee devices to panic when they realize the Coordinator is gone. That’s what will cause them to rebuild their address tables and complete a new handshake when the Coordinator comes back online.
Also, you still might have to reset and rediscover that one individual sensor, but wait until after you have rebooted the hub and it may work better.
Reset the sensor. If it is our you can find the reset procedures for all of our devices and some others that we don’t make, including how to do a z-wave exclude if it is a z-wave device, at support.smartthings.com.
Then once it is reset and ready to be rejoined rejoin it. My hope is that it may add as a new device.
If that doesn’t work support is going to be your salvation
Thanks, I’ve tried this reset procedure many times. Sometimes I get the amber light, other times the LED does not light up at all. I either get no response in the app, or it adds it as “unknown thing” (device is the Samsung SmartThings multipurpose sensor).
I will wait for the response from Support. Is there any way to get a response from them faster? I am depending on SmartThings for my home security system and it won’t work properly without this sensor. It’s been down since the platform update