I’ve had 2 motion and 2 open/close SmartThings sensors installed since last month. They were working fine till this noon.
Now suddenly, none of the 4 are registering any motion! They are stuck in the last known state. I rebooted the hub, did not seem to help. Any suggestions on how to further troubleshoot this issue? Thanks
I don’t think repeaters are the issue - they worked perfectly fine for a month and suddenly since 3 pm, ALL four of them stopped working? My place is pretty small.
Also, I removed one of the sensors to add it back, but the Bridge does not now recognize any of the 4 sensors - the 1 removed, the 3 existing ones
When you take the cover off and reset the sensor, do you see the little light blinking say it’s In inclusion mode?
I also noticed 1 of my montion sensors suddenly stopped working and when I try to include it again my light never flashes. I assumed it was a dead battery so I tried to replace it and still no go. I thought it was a dead sensor, which is frustrations because the thing isn’t 1 year old.
Mine is a month old!! So it cannot be the battery… Earlier this noon, around 3.48 pm - all sensors stopped registering. At that point, battery was 88%.
I reset the sensor, and the light blinks too… still no use…
1 - Reboot your hub, are they now working?
2 - Reboot the device (again), take the batteries out and put them back in, working now?
3 - I know this will be a pain, try to repair one to ST hub, does it work?
1 - Reboot your hub, are they now working? - done already
2 - Reboot the device (again), take the batteries out and put them back in, working now? - done already
3 - I know this will be a pain, try to repair one to ST hub, does it work? - but the hub does not now recognize any of the 4 sensors
@whoismoses is going to put my support team out of a job… or at least allow them to go on vacation
Re-pairing the one sensor is about trying to find a device stuck in the mesh network that is causing headaches. If you already reset a bunch of sensors without deleting them from the app, then you may need to remove them from the app. Also look into these: