SmartThings Mesh WiFi working, but IDE says hub is "DISCONNECTED"

[GSzabados (Gabor Szabados)]

Is the Hub part turned on?

Otherwise look at this topic:

Can't add Samsung devices in SmartThings

Hi. Second post for me. Living in our third house now, and working on my third generation of smart home. I don’t remember what I used in the first house. Second house was all HAI automation panel, sensors, and switches. Now we’ve moved and bought a house, and I’m adding Leviton Decora WiFi switches on many lighting circuits (“simple” circuits, 3-way, 4-way, and 5-way), and have multiple Samsung devices to add. Trying to add Samsung Zigbee outlets, Multipurpose sensor (Zigbee), and Motion sensor (Zigbee). House has a SmartThings mesh WiFi network with six Samsung WiFi mesh routers, so I have very good coverage throughout. When I try to add a device (like an outlet), it says that I don’t have a hub in the system, though I was 5 feet from one of the routers, and “Use SmartThings Hub” …

Last time it was advised to contact support…