On Thursday, Feb. 6 , around 7:30 ET, our SmartThings Mesh Wifi hubs started misbehaving. They continue supporting WiFi just fine, but SmartThings devices are offline. In the IDE, the hub is either marked as “HUB_DISCONNECTED” or “OFFLINE.” Initially I think a few Zigbee devices were still working, but as of this morning, the (new) ST app announces “Hub is Offline”, and nothing works.
I have attempted (1) a Z-wave network repair, (2) powercycling the central hub, (3) issuing a reboot command through the IDE, and (4) issuing a disconnect command through the IDE. No luck. In the IDE, the hub is still described as “DISCONNECTED.” (though I’m drafting this post while connected to its WiFi signal).
I’m not an engineer but this seems like a software update gone wrong. I reported the problem through the ST app, but would folks in the community have other suggested strategies here while I’m waiting?