SmartThings iOS v.1.7.45.22 unable to onboard Family Care

[Sokudera]

I tried to onboard new account in Family Care function on iOS, after select to take care of myself and agree to terms and conditions, the app stuck at loading and i wait for half an hour and nothing happens. And i retried many times.

[nayelyz (SmartThings Developer Support)]

Hi, @Sokudera
Have you reported this to Customer Support?
This falls within their scope and there are no agents from that team in the forum.
These are the instructions to do so:

Remember that to open a report of an issue, such as not being able to connect a device, you need to reproduce the issue first and follow the steps below immediately after.

1. Open the SmartThings app
2. Go to the menu tab at the bottom-right corner.
3. On this page, select the option “Contact Us” and then go to “Error reports”
4. Select the topic related to your issue and follow the steps to submit your support request

Note: In the page where you need to describe the issue, leave the “Send app log” option enabled since this will send the app logs to the corresponding team.