Reliability issues with SmartThings

[stevesell (Steve S)]

You’re not alone OP. Like many people here they get smartthings, automate a couple of lights or something similar and get inspired to automate the house.

A few months go by and then they realize that you need airquotes around the “smart” in smartthings. I have had a system since October 2013, and the complaints have been the same all along.

Three times in the past two weeks I have come home to be greeted by my siren going off because it failed to mark be as “present” only to have to stand there with the siren screaming and wait for the app to load (1m +) just to shut it off.

Every few months someone (most recently @alex) comes on here to explain that “things are gonna change now” but they never do. Ever.

Go back and read this thread for the latest round of empty promises:

Smartthings: I'm sick of this sh*t! Shape up!

When I first bought ST, I was in love. I thought it’s really a cool and useful thing to have. But now that I’ve had some time to see how it really works, it’s unreliable. Utterly unreliable. Again and again, triggers don’t work. Lights turn on but not off after working for weeks. Or plenty of false alarms for security. Or in other cases, the trigger for security features does not work at all. Or some other random outage that causes the whole thing to function in crazy ways. Don’t ask me to troubleshoot or give you more information. I’ve set it up correctly to a tee as instructed. Just effing fix the issues without inconveniencing everyone! Over and over, so many problems. Not to mention the usability issues with the app. What a horrible experience! After all this time, and barely any pro…