Smartthings Hub V3 - Unable to Connect to Schlage Camelot (Schlage Touchscreen) Locks

Devices & Integrations
1

Hi - I am newbie, just joined the community of Smartthings with new V3 hub.

I am unable to Connect to Schlage Camelot (Schlage Touchscreen) Locks.

I tried connecting per instructions provided, it says nothing found. I tried again after resetting the locks to factory settings.

I tried to do Z-wave exclusion; it says nothing found.

I moved the hub just 1 feet closer to the locks and tried with both my locks, does work.

I am not sure if this is related, but I have a Schlage WiFi adapter that my locks are connected to; to boost the weak signal. Not sure, if this is causing the issues.

Please suggest? Thank you!!!

1 Like
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Schlage Connect Zwave can’t connect to the Wifi adapter and ST at the same time - One network at a time. You’ll have to disconnect it from that before you attempt to connect to ST. That said you’ll want a beaming capable repeater installed very close to the lock in range of your ST hub for reliable operation.

5

Thanks Nathan; appreciate it. I will checkout the capable repeater, per your suggestions.

6

I’m having exactly the same problem. I’ve tried all the troubleshooting tips listed on this site but no luck. I have a ST v3 and a BE469NX Camelot (touchscreen deadbolt with alarm). This is ridiculous. I have a newer Century model that worked just fine. It’s the only other device connected to my hub. What’s the deal???

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@Rocky_Point, because i had to move all of my devices off of my v1 hub, I went with the v3. I’m having the same issue trying to get my BE469NX added to the new hub as well. Did you have any luck, and if so, what did you have to do?

Thanks!