SmartThings Hub V2 now available for pre-order

[April (April Wong)]

Just make sure you’re on that list. If you didn’t receive an email for the first promo, contact support@smartthings to ensure you’re on this list.

[swindmiller (Scott Windmiller)]

Thanks, I did contact them before asking a question but will email again just to make sure I am on the list.
Thanks

[Navat604 (R.)]

I don’t see what’s so great about V2 and video. Do you mind explain?

[jjhamb]

Hi @April @All who are one V2 … can someone confirm if V2 is series 5 or Z-Wave Plus ???

[jcommisso (Joseph Commisso)]

Just preordered it yesterday, but I thought the new hub was supposed to support Bluetooth… Does it?

[ajpri (Austin Pritchett)]

It does support Bluetooth, however it will be disabled until a future update. Not sure how long.

[jcommisso (Joseph Commisso)]

Ok thanks!

[arreter (Cesar Galván)]

I just tried to order the Customer Appreciation Bundle; and says is already sold out; if the promo was supposed to run until September 30, it should’ve least a bit more? Is there going to be new units available or is it definitely over?

[Dlee]

They said “while supplies last”. I saw the customer appreciation deal was posted to SlickDeals for a long time after the coupon code was posted in this forum on the day v2 was announced. It’s pretty clear than many of them were sold to new customers since the slickdeals thread had a lot of activity as a “front page deal” before it was removed. A better method would have been to issue a different code to each email address with an ST account…

[Ben (Ben Edwards)]

@SBDOBRESCU

Hey Ben, should we be paying extra attention to IFA Berlin this year?

Probably a good idea.

[Ben (Ben Edwards)]

@jjhamb

confirm if V2 is series 5 or Z-Wave Plus

Even the latest version of our (v1) hub utilizes Z-Wave Plus.

[Ben (Ben Edwards)]

@Navat604

I don’t see what’s so great about V2 and video. Do you mind explain?

I would look to this conversation and others.

SmartThings Hub Version 2.0

I love the SmartThings platform. I feel it’s about time we start to talk about the next version of the hub. When you think about it the Home Automation industry makes it extremely easy to “jump ship”. The reliability, technical support, GUI, device integration, etc. play a major role in sticking with the Smartthings hub or moving all of your devices to a new platform. I used another platform before switching to Smartthings. I won’t mention the name of my prior platform but it became very unstable, I was constantly looking for answers. Smartthings is awesome. They are brand new but look how far they came and how quickly they did so. I have ideas of features i would like to see in the next version of the hub and I’m sure together we could get a solid list going of ideas that would impove the…

and also this:

Sell me on v2 Hub

I don’t want this to be taken extremely negative, but is anyone else on the fence about buying the v2 hub? I think love SmartThings, but I’m starting to wonder if I just love the idea of Smartthings. The IDE is crippling slow most of the time, I can’t edit device types I create. My hue lights never turn off properly through the app, but always when I use the Hue Tap. I got woken up at 5am the other morning, as the cat set off the motion alarm, and instead of playing the weather forecast my Sonos started blasting Bruno Mars. How does investing more money in a hub fix any of these issues? Will apps still not fire when scheduled? Will the IDE remain difficult to use?

[tgauchat (ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)]

@Dlee

A better method would have been to issue a different code to each email address with an ST account…

That probably was the first choice, but perhaps too difficult or impossible to put into their existing Checkout Software… so they figured they’d take the “risk”.

Doesn’t hurt SmartThings to get a whole bunch of new customers with a “special deal” … though it does make existing customers a little less special, relatively. I’m pretty sure SmartThings will honor the deal for existing customers if you contact them through Support@SmartThings.com ; but I have no idea the inventory situation.

If I were them, I would have limited the pre-sale inventory a bit (as SmartThings did!), not to restrict the number of people who can earn the deal, but because “too many” new hubs out there will be quite an overwhelming impact on the system and Support team(s)!

[Dlee]

@tgauchat

I’m pretty sure SmartThings will honor the deal for existing customers if you contact them through Support@SmartThings.com ; but I have no idea the inventory situation.

I got my customer appreciation order in. I have a slickdeals alert setup for “SmartThings” to help catch sensors and stuff when they go on sale for cheap! That v2 hub alert triggered me to check the ST forums and that’s where I got the coupon code. I guess I unsubscribed from ST marketing emails because I never did see the deal email myself.

Edit actually, the slickdeal with the coupon code wasn’t deleted. +205 votes, congrats to smartthings, it was a good deal.

[jjhamb]

Thanks Ben, I never checked on the first one till now

[malthus86]

I see a lot of people talking about this but I never got any email with a promo code, now I see people saying the discount offer is already sold out?

[swindmiller (Scott Windmiller)]

It has been mentioned in several places that if you are a current v1 owner to contact support and be put on the “list” for when they come out with the new promo
ST was not trying to screw us, things just got a little out of hand but as @tgauchat said it was probably not totally bad for ST.

I was not able to order either so I feel your pain but I have faith

[Jeff_Uberstine]

Please provide update when there is one.

[gytrdun (Darin)]

If we sent an email directly to you, does that suffice? Or should I put a ticket in with support regardless? Thanks!

[Ben (Ben Edwards)]

Support is better equipped to track and make sure a new offer gets out to you.