I have a well established (10+ years) smart home consisting of a SmartThings v2 hub that utilizes a mix of Zwave and Zigbee devices to control their power on/off states, primarily based on time triggers. I also have several water detection sensors scattered about the house. This has all been working flawlessly for ages.
Starting sometime today, my hub has lost the ability to control all these devices. Their correct status is still communicated to the hub. If I manually turn on a light switch, that switch shows on in the app. If I turn off the switch, the switch shows off in the app. (I’ve noticed a couple of the powered off switches go offline sometimes. They’re immediately back online as soon as they’re switched back on.)
I hard rebooted the hub (Removed power, batteries, and the ethernet cable for a few minutes), and this had no effect. I noticed the firmware rollout notice on the front page to this forum, but my hub is still running firmware 000.056.00011.
I also tried the “repair zwave network” option, but that didn’t seem to do anything the first time I ran it. I ran it a second time, and I’m receiving a log of “Failed to update mesh info” and “Failed to update route” errors.
This is a big deal actually, as many important functions, like the swimming pool, rely on these automations.
Thoughts or suggestions? What might be causing these mesh errors? There’s nothing new in the house electronically to suddenly be interfering with the wireless comms.
My Aeotec (V3) hub got the firmware update earlier today (000.057.00014) - and every single one of my Zigbee devices, both battery and mains powered, are now offline. I’ve tried remotely rebooting the hub multiple times, and it hasn’t made a difference. This is at a remote location where I won’t be able to physically deal with anything for at least a week. Extremely frustrating.
I also received the update today at 21.03gmt. At first response times of devices and routines was delayed for about twenty seconds and also several zigbee and wifi devices went offline, came online, went offline again and eventually online over a period of about an hour. The release notes did say a bug had been fixed to update devices’ firmware so I am assuming it was a combination of devices updating and the new hub firmware ‘settling down’.
Hi @Iso
Could you please try selecting one device and repeat the process just for that device? Then, could you send us the hub logs including the timestamps around when you perform the action?
Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
Hi. I ended up tracking this down to a z-wave repeater issue (Chatgpt actually suggested this). Once I unplugged it, everything started working flawlessly again. I reinstalled that repeater, and the system continues to function well.
The issue seems to have fixed itself in the hours since I posted. I did try changing the Zigbee channel as I was troubleshooting, but ended up changing it back before I gave up on things yesterday. Everything seems to be working as it should, but I’m not currently able to access the “advanced” dashboard at: https://my.smartthings.com/advanced - the page tries to load and then I get a blank page with just “Something went wrong” in plain text at the top.
