also… some of the v2 hubs has the code imprinted on the inside of the battery slot cover
Hey.
I also just purchased used SmartThings hub STH-ETH200 with serial number 3000229654.
But there is no box and therefore no welcome code. After resetting it, I can no longer configure it because it asks for the welcome code inside the box, which I didn’t get. Is it possible to retrieve it for me?
With regards,
Matic
Hi, @Matic_Sotler. Sure! I sent you a DM here in Community, please check.
Hi please could someone help me with my welcome code ? 4000320586
I cannot find my welcome code anywhere box long gone unfortunately. Any help would be highly appreciated 
Thank you
Pat
I replied in your DM, please check. Thanks!
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I’m also looking for a welcome code. Could I get some help for serial number 3000386106? Thank you!
Hi @nayelyz would I also be able to get a welcome code? My serial number is 3000266644
Hi, @MK_LF
Sure! I sent you a direct message, please check your inbox. Thanks!
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Hi can help me with my welcome for my V2 Hub. The SN is 3000203207. Thank you in advance I was on hold for 30 minutes with tech-support and then decided to text and they told me they could not help
Hi, @Aaron_A
Welcome to the SmartThings Community!
I sent you the Welcome code in a direct message, please check your inbox. Thanks!
The App seems to have lost my ETH-200 Hub and therefore none of my gadgets work. I presume this is a result of updates etc, but I have lost the Welcome Code needed to reinstall it. SNis 4000328109.
Hi, @robodoc. Welcome to the SmartThings Community!
I’m curious about your issue, do you mean that your devices disappeared from the app all of a sudden?
If so, can you still see them in the Advanced Users App?
I looked for that serial number and got no results, please verify it’s correct.
I am not sure what I am looking at in thr web app. I accept that a lot of my devices need new batteries after a period of neglect, but at least one smart plug is live but unrecognised. I trying to install it via the QR code I am told I have no hub, but the hub is on, connected and has a green light. I attach s photo of its lable Iy looks like 400328109 to me. Alan
The bar code reveals that it is actually 4000326109.
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Thanks Graham, I hope this sorts things out! I have poor eyesight but even zoomed in it looks more like an eight than a six to me…
Hello @nayelyz - I hope you are well.
Please could you help me with a welcome code? I also have purchased a second hand v2 hub and came without a code so am stuck. I have emailed samsung but have also come across many saying it can take a long time.
My SN is 4000322747 - Would really appreciate your help. Thank you!
Any progress with my code please?
Keeping an eye on this as I can confirm I am the seller of the hub that @avee has messaged about two messages above this one. Any help would be much appreciated @nayelyz
3 Likes
Hi, @robodoc, Sorry for the delay.
I found that one, thanks for the picture, it helped a lot. I sent you a DM with the welcome code, please let me know in case you have more questions.
Hi, @avee
Sorry for the delay, I sent you the welcome code in a DM as well, please check your inbox. Thanks!