Thanks for the advice, i’ll give them a try. Tbh, british gas can’t get their own app to work properly…
Dave
Must be a subsidiary of Samsung Smartthings, don’t worry it is normal
These days it seems whoever is in charge of the Ui in ST is not part of Smartthings, there is definitely a disconect somewhere
There is a good reason why my wife calls this SmartShit…
It is disconnected everywhere. And nobody has realised yet at SmartThings that this C2C solutions everywhere with their continuously changing and undocumented API doesn’t help it at all.
Have you seen any Cloud based integration working well without any issues or disconnects? (I haven’t…)
I feel sorry for all of you with this smart meter misery. Being in a different country and using a non smart meter makes my life so easy. I just popped a Onemeter device on the communication port and it reports through Bluetooth the current reading in every 15 minutes.
They have a nice API as well, so all information could be fed to SmartThings as well.
In the UK we are not allowed to view our energy easily
It is true there are many smets2 meters installed and working that return daily useage totals and costs but as a general rule of thumb the working ones have many issues with reporting correctly, the percentage of working correctly devices is tiny
And even IF it works correctly NON can give details on individual electrical appliances, so cutting through all the hype the fact remains, they were never of any use to anyone… smets 1 or 2 the only value add was to the energy companies who now have no need to send a man to read your meter which phased out about 4 years ago
Well t finally got it working and now have data being gathered each night. Not sure if this was the fix or if I just lucked in and the back end was updated and allowed it to start working.
First if you have tried to deploy this before and still have the Smart Meter device deployed. Then remove it.
Then go back to the Smart Life area in the App and delete the Smart Energy App.
I then gave it 24 hours, mainly because I got disturbed and forgot about it.
Then follow the instructions to re add the Chameleon Smart Meter device, which automatically adds the Smart Energy App back in it again.
Then wait the 48 hours for data to hopefully show up.
Previously to this, I had only been deleting the Smart Meter Device, removing the Smart Energy app may or may not have been the thing that allowed it to work,
Unless you have some supported devices (whatever they are), then you are limited to just seeing the data and getting notifications if your monthly usage goes above a limit that you set.
I got an email from Bulb saying my smart meter was getting smarter. My secure meter has now been added to the DCC network database and the chameleon device recognises the meter and showing data.
I’ve just set up the Chameleon smart meter integration, and can see my smart meter energy usage in SmartThings - great.
I can also see energy usage from my Samsung ‘smartthings’ fridge, in the same ‘Energy’ section.
I’ve a bunch of Fibaro switch devices that report power usage in the Smartthings app on their switch device pages, but what I would like to do is see all those devices in the same ‘energy’ section as the smart meter and fridge.
Why is it fragmented so?
Apologies for opening this old thread up again, but since Samsung / SmartThings continue to bang on about the Energy app in the UK …
I have, at last, managed to get this set up. As I suspected, and suggested to Samsung/SmartThings on day one, the problem seems to have been that my Location is on the NA01 (“graph”) shard and I need to use one on the EU01 shard. Or rather they need to remember that they put some of their UK customers on NA01.
Although I have been playing with additional Locations on and off for years, they have always been created on NA01 or, in the case of a secondary account, NA04. However at some time in the last few months I seem to have been able to create one owned by my main account on EU01, and if I select that in the app I can create the Smart Meter device.
OK I now have SmartThings Energy on the wrong Location but I’ll be surprised if I find a use for it anyway.
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Congrats Graham 
any form of energy management is better than non, im stuck with a smets1 and not connected to the DCC network so i have no chance but it is good to hear you finally got this far
I thought I’d add to the saga here. My data stopped flowing about a month ago. I thought at first it might have coincided with a tariff change but that had already happened three weeks previously. No it just stopped.
As it isn’t important to me I thought I’d try a reinstall. However, as I have six month bills and one was nearly due, I thought I might as well wait instead of trying to use an old bill. Despite the claimed requirements for a bill up to three months old, my previous two installations didn’t enforce that, but I thought there might be a limit.
It is a bit of a non-story as it reinstalled fine and data is flowing, though I lost the historical data. I still don’t really get it. I get pestered to install even though I set it up months ago and it really doesn’t do anything my supplier doesn’t already do better. If I could do something with the data in SmartThings it might be interesting.
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Ive had better historic reports from loop.home and hugo. My bulb app had stopped giving readings completely from last November which i only noticed when i was checking readings before the price increase in april. Hugo seemed to be very proactive here and before I mentioned it to them they’d already sent me an email …
"Your electricity and gas smart meter data seems lost in cyber space - but HUGO’s sent a team to rescue it. We will send a mission report within 24 hours.
Hugo Support Team"
24 hours later…
" Good news we sent a team into space 
and they came back with your electricity and gas data
You can now see this on your HUGO energy app.
Hugo Support Team"
After all my woes with Smets1 and the energy app all now has been resolved
My Smets1 finaly got its software updated by the DCC so now gas and electric display on the IHD and the meters report back to the network
The DCC info is accessible from various energy apps like loop and hugo, even Bulb have released an update to display energy useage from gas and electric, ok its pretty rubbish but its there
It is a shame the Smartthings energy app connected to Chamelion is so slow at providing data, other apps display energy much much more up to date and in more detail
Did you manage to get your Gas meter to tie in to the chameleon system. I can only see electric?
Sorry dragged up an old post instead of a new one!
Thanks
@nayelyz
Has the Chamelion connection to the energy app been deprecated ? We used to be able to see our energy consumption but it has now vanished
Not sure if it is an issue with the latest app version or a deliberate removal of service ? Or just my experience
- Edit *
In the wacky world of ST it now has re-appeared and is working… wierd !!
No sadly not, only electric historic data with no standing charge
For this kind of question (not development or customization related), please contact SmartThings Customer Support. They should have further information about which integrations are allowed in SmartThings Energy.
Open here to see their contact info
Through the SmartThings Web page
- Enter this page
- Click on “Support” in the upper-right corner
- Check if the URL includes your region. For example,
en-ushere:https://support.smartthings.com/hc/en-us - At the bottom, select “email” and describe your issue as detailed as possible.
- Click on “submit”
From the ST app
- Open the SmartThings app
- Go to the menu tab at the bottom-right corner.
- On this page, select the option “contact us” and then go to “Report a problem”
- Accept the generation of logs, fill up the form describing your issue as detailed as possible, and screen captures of the issue always help.
- Click on “submit”. The Customer team will receive this info.
Via email
US: 1-866-813-2404
US: support@smartthings.com
UK support 0333 0000333
UK: support@smartthings.co.uk
CA: support@smartthings.ca
Issue resolved but thank you for the reply @nayelyz
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i have a pay as you go smart meter and do not have a bill is their a way of adding my smart meter without needing a bill.