SmartThings Energy not working

General Discussion
1

I am using ST Energy to monitor my heat pump and today it has stopped showing any data. Is there a server issue?

1 Like
2

I have the same issue. I submitted a ticket a few hours ago but no answer yet. I suspect the problem is because of the current maintenance/updates.

1 Like
3

Hi, @Roy_Parrott, @Dan77

There was an issue the previous days with the service in the EU region but it should be solved now, could you verify, please?

1 Like
4

Hey @nayelyz,

it works for me. I tested it on several devices without any issues.

Thank you!

1 Like
5

Yes, it’s working for me on two devices. Thanks

1 Like
6

ok, thank you for the confirmation. Have a great day!

7

Hi. It doesen‘t Work for me in Europe/Germany.
Who can help? Thank you.

8

Hi @Dave37

Could you please share with us more details about your issue? What do you mean with “It doesen‘t Work”?

9

Oh yes, sorry. In the menu of ST at my SmartTV, it shows that I spent thousands of dollars this month, when I click into the page, it says “Couldn’t connect to SmartThings Energy”

10

Hi @Dave37
I sent DM