I have been using SmartThings devices for several years now, and only recently have I began having any trouble.
Having issues with my HA devices has prompted me to get under the hood of ST much more than I have in the past, and I’ve made some peculiar observations. Unfortunately, I’m not sure if this is the way it is supposed to work, or if there is something corrupted that is causing all of my recent frustration.
The first thing that I’d like to know/understand, is why when I modify locations in the new ST connect app, these changes are not always reflected in the IDE. For instance, if I rename the Home location to NewHome in the app, it does not change in the IDE, and vice versa. The classic app appears to update both ways in real time. Could this have something to do with the shard architecture?
I was also wondering if my account may have splintered somehow since Samsung has recently allowed SSO with google accounts. If my credentials are the same, is it possible that the same username/password combination could have created a duplicate account due to the way SSO with google works? If I just log in to a Google account with no preexisting Samsung account, it creates a Samsung account with the same username and prompts for password creation.
My v2 hub disappeared from my IDE the other day, but was still visible in the app, although unresponsive. During my troubleshooting I ended up manually deleting everything that I could all the way to the Samsung account level.
After creating a new account and factory resting the hub, my code still showed as being registered elsewhere. Since the account had been deleted, there was no way I could even go in and try to delete the locations, etc. again. Samsung is working on getting back to me with a way to unbrick this hub.
In the meantime, I have purchased a v3 hub to try to get my system back up. It works well, except for that fact that it must not speak zigbee. It refuses to register any zigbee device. It simply times out when I try to add them. I have tried five or six different types of devices and at least two of each, all after following factory reset instructions on each individual device.
Oddly enough, the hub is logging zbjoin events such as these below. What is going on? Is my account corrupt. Is the zigbee radio in my new hub defective? Surely 20 zigbee sensors haven’t banded together and decided not to talk to the new hub? It is odd thought, that if I power on several buttons, multi-sensors, outlets, etc., they appear the be joining their own mesh network, according to the status lights, but there is no way for me to interface with them or monitor them with the hub being out of the loop.
Sorry so long. This has been beyond frustrating. If anyone can shed light on any of the above topics, please do, and help me understand what is happening here.