Sorry Smartthings, but I’ve logged a ticket and had no response. I’ve tried to contact you through twitter and also recieved no response. I now need to see whether posting on the public forum has any recourse Have a look at my YouTube upload. You can clearly see where my smartthings outlet started …

May be I don’t have fire hazard as I did not plug in anything on the smartthings outlet at all (mostly using it as a ZigBee repeater) but kept getting disconnections from the hub from last week or so, support seems clueless except talking about range or trying to reset it etc, returning the whole ki…

[image] nychan: kept getting disconnections from the hub from last week If you did not return this already, please contact support@smartthings.co.uk and they can help dig into this. It sounds like an interference issue.

@Aaron can we get a response from customer support about all these claims that the ST outlets in the U.K. have a design flaw that fails to meet British legal standards for safety? Instead of a response to an off-topic post about an individual unit with connection issues (that poses no safety issues,…

Is it possible to insert a plug upside down on these things? i.e just the two prongs. It looks darn close to being possible from the picture. obviously, disconnect it from the mains [image] I see another problem has occurred. [image] Maximum power for the power outlet General D…

I’ve had to do a warranty return on one of mine for the bad connection issue. My other plugs seem to be ok though.

Personally, I only use smartthings plugs as zigbee repeaters… wouldn’t dare plug anything into one :slight_smile:

It looks as though the measurements would just about let you put a plug in upside down (disclaimer: I’ve only used the highly technical method of holding a ruler up to my monitor) - however, if these are BS complaint then they should have a shutter, activated by the earth pin, which opens the live a…

If it would be possible to insert the plug upside down, it wouldn’t be the end of the world. The only plug that would be exposed would be the ground plug from the device side. In any properly installed electric installation nothing bad could happen from this. This pin would have the same properties …

I think you’re missing the point about the earth pin. If anything goes wrong with the attached device, and the mains live comes into contact with a metal case, the earth pin is there to divert electricity to earth, and so blow the fuse. With the earth pin not properly connected, the device could bec…

Smarthings Outlet. Fire Hazard

General Discussion

TKS (Trevor Shaw) August 10, 2017, 9:25am 57

Hi have you tryed Aeotec smart plugs because I know allot of people are have problems with Samsung smart plugs.

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Smarthings Outlet. Fire Hazard

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