each time we have a power failure, the charging station can’T reconnect automatically with my 3 zigbee system, Power controller, 2 thermostats.
i found tonight the charging station have now value after the power failure (see below the pictures)
if you have an idea, i will try it.
Since the web interface is showing that using the Station’s Zigbee radio is off-line after the power outage, it looks like a defect, but I don’t know whether it’s in that specific hub or in the model line. I think you’re going to have to contact official smartthings support on that one.
I’m also tagging @Automated_House just because I know he has at least one station in case he has seen any similar behavior.
It’s true that setting “unsecure rejoin” to “true“ might make it easier for some of your zigbee devices to re-join the hub after they’ve lost connection.
But the screenshot that you posted has zeros for the hub itself in all the identifying fields, and says that your Zigbee radio in the hub is turned off. That’s not normal for Zigbee as it indicates that the hub itself failed to recover after the power outage.
It was seeing these entries that caused me to suggest contacting support.
I think I have the same problem
I’m using one hub and two devices
Hub is a SAMSUNG SmartThings Station EP-P9500 received new December 13, 2023
Firmware is up to date
See Screenshot_20231214-104209_SmartThings.jpg for the firmware version.
The Zigbee devices connected to the hub are:
One Aqara Door and Window Sensor T1
One ThirdReality Smart Button
If I unplug the hub power and after a minute I reconnect the power, all Zigbee devices will be defined as offline. If I try to add a nearby device to the hub, the hub cannot find it. The only solution I found is to reset the hub. But doing so I will need to reconfigure the hub, reconnect all Zigbee devices and reprogram all automatic routine.
Do you think there is a solution to this problem? Or should I return the hub and declare it as not working?
Something strange happen yesterday, during the night i lost the wi-fi connection of all the switch but not the zigbee on’S (for the first time since i have them).
the only difference is i give them a reserved ip adress, sounds like it’s working for the zigbee but not for the kasa switches, tonight i need to remove the reserved ip on the switch but i will keep it for the zigbee switches only.
It can happen, just as a television, or a refrigerator or a microwave oven can have a functional breakdown.
This forum was set up several years ago so that customers could help other customers with the SmartThings platform. But for a problem like this, you have to contact official support, they may be able to see more from their side, but it may just be that you would have to get a new hub.
How long ago did you buy your hub and where did you buy it from?