Smarthings app not showing battery status

I installed a new Schlage Connect Smart Deadbolt Lock and paired it with Samsung Smarthings but the every time I access the app it shows a message '“couldn’t get device status” and not showing battery status. It’s able to lock/unlock.
I have the app installed on a Samsung Z Flip3
Thanks for the help.

Today, 3 days after I installed the Schlage Lock, Smarthings deiced to start showing the battery status!!!