I’ve tried adding/removing and repairing the device several times and it will not sever show closed. I’ve checked the magnet and it is fine. I can actually hear the sensor open and close when i move the magnet close; however, the app doesn’t recognize it. It shows Inactive in the dashboard.
Wow that would be a first, it sounds like it went bad. Has it ever worked?
No. I just received it yesterday and it hasn’t worked. I’ve tried adding/removing, re adding, deleting app, deleting form online portal, etc… nothing works.
I deleted it again from the dashboard online and re-added it, this time after having fixed my phone that wasn’t working properly as a presence sensor. It works flawless now. 
You can delete the thread.
Ok great to hear that you were able to resolve the issue. Sometimes you just have to be persistent with a new setup (SMILE)
Thanks! Now if only I can come up with some ideas on how to use it.
How did you fix your phone, to work properly as a prescense sensor?
I’m having the same issue with the open / close sensors ( the ones I can get to actuall y connect to the hub), and my tablet seems to be working fine as a prescense sensor.
@happyplanet I removed an additional router from my network and simplified it to where I’m only using 1 router and 1 switch. This seemed to help presence detection of my iphone 5s.
I moved the open close sensor close to the hub and added it. It took several minutes before it picked up. Now it works flawlessly.