Done
Still no updated status let alone a resolution after over 7 hours since the first reports began.
This isnāt a serious IOT hub solutionā¦ imagine someone using this for assisting senior homes lol
Along with the additional written content of my support ticket, I even included a link back to this thread so they could see that several individuals are all reporting similar problemsā¦
The smartthings terms of service that everyone agrees to when they first create Their smartthings account has always said that this should never be used for anything critical or where failure might endanger health, safety, or cause financial loss.
I know most people donāt read the fine print, let alone before they buy something, but it is there. This is not intended as a guaranteed service product.
In fact, it also says that they can change anything at any time, even if it causes existing devices/rules to stop working.
It is what it is, and itās not what itās not. I know thatās not any comfort on a day like today when a lot of things have broken for people, but thereās a reason this system is so inexpensive. It was never intended as anything more than a convenience.
FWIW
as many people who are active in this forum know, I myself am quadriparetic, so I do understand exactly how important reliable home automation can be. But thatās also why I donāt use smartthings for my mission critical use cases, or even for my āPlan Bā for those cases. I use it strictly for added convenience. But if it glitches, I have other systems in place that probably are still running. So Iām not trying to make light of this issue at all, Iām just saying smartthings is not a good match for something like the primary functions at an assisted living center, and the company says so when you set up your account.
Understood but it could be something time change related that has upset the whole Smart lighting set-up. Iāve seen it before. Iām willing to bet everything starts working again tomorrow. That doesnāt forgive SmartThingsā apparent deafness on this today though.
Iām having the same problemā¦but support is closed on Sundays.
Add me to the list I just opened a support call also.
Just logged into my.smartthings.com and noticed that under automations it doesnāt list smart lighting I think it should but not sure
Well daylight savings time started today, coincidence?
none of them are working.
Finallyā¦
Meanwhile DST change could actually be the cause: https://community.smartthings.com/t/smart-lighting-new-plugin-version/251409/179?u=pauly
The UX on this is really, really awful!
So they are going to sit this out and hope it resolves itself? Hmmm. Remind me to use this at work.
So we can expect to have this problem twice each year.
LOL, what was I saying?
We need a ādonāt likeā reaction on forum posts. Canāt believe that
- There are still DST/Summer Time issues, and
- Theyāre not going to fix it. Itās not like the US is the only place that screws with time of day twice a year
Also not understanding how an automation that does not reference time of day in any way could be affected by time change!
Oh, you want them to actually address the root cause?
The response from the screenshot is hilariously poor response to a production commercial product.
This feels more like a prototype release for Alpha QA testers
In. Credible. (expletive elided)
At least he Sunshine act will solve all of our problems LMAO, I doubt they can pass it even in the next 10 years.