Help !
I have a network problem when I try to install two iGenix panel heaters on my home network. Other smart devices have connected and function correctly, albeit with some initial problems.
In short, the configuration sequence between device and app running on mobile phone does not complete. It starts fine, but times out with an error.
In detail, the sequence is :-
- Installed app on mobile phone
- Switched iGenix heater to config mode (WiFi LED flashing quickly)
- Started app
- On app, switched to SSID of nearby Draytek hub
- On app, entered WiFi password
- On app, started configuration. (WiFi LED still flashing quickly)
- Spinner gets to 10% and panel heaterās WiFi LED goes out.
- Spinner gets to 20% and panel heaterās WiFi LED comes on, no flashing.
- At this point, the heater appears in the DHCP table and pings fine.
- Spinner goes all the way round to 100% and shows error.
Iāve repeated the sequence on both heaters.
Iāve used TWO apps - iGenix and SmartLife - both have the same behaviour.
Iāve used another phone - same problem.
Thereās plenty bandwidth - I switched off three security cameras.
I switched the WiFi hub to 2.4 GHz and disabled 5 GHz.
WPA/WPA2-PSK enabled.
Tried AP mode - same problem. I note that the āprivateā SSID of the heater appears - āSmartLife_D7F1ā.
In the DHCP table, the devices appear as āEPS_DED7F1ā and āEPS_DB69B7ā. I see that the last six digits are the same as the last six digits in the MAC address. They have IP addresses assigned and they ping fine.
Now then, I tried to break down the problem by getting another mobile phone and switched it to a hotspot. This effectively cut out my WiFi hub and router. I went through the configuration sequence and it worked !!! This indicates that the phone works fine, the heater works fine.
Can anyone help ?
Many thanks,
Jim Burke