Mine seemed to get stuck as well for about 24 hours or so. I could not manually change to any status other than Disarm (Away) and then it suddenly snapped out of the funk. I didn’t reboot or do anything different, then the status suddenly updated per usual.
I got SHM security to work again… I believe the culprit is my aeon labs siren. It seems SHM security is having trouble automatiing the siren for alerting. I have to completely remove SHM security and setup again but without using the siren for alerting and it is wokring.
If I add the siren for alerting SHM security stops working and gets stuck on disarm after a few tries of arming and disarming.
I am having this same issue. Home Monitor will Arm, including using the routines I’ve set up to Arm/Disarm, when I remove the AeonLabs siren from alerting. Home Monitor has been screwy since the beginning of March.
I went ahead and sent an e-mail to support, hope to hear something soon.
Couldn’t get it to disarm yesterday and had to uninstall and reinstall.
It is set to turn on my lights and make them red when there is an intruder, and for some reason when my presence sensor is detected as arriving home, the security system will disarm, but then it will turn on the lights anyway but leave them white (not red).
Perhaps a workaround is to have a light or switch turn on if the alarm is triggered and have a separate smart app that turns on the siren when the switch is turned on. Idiotic I know, but maybe it will get you through till the issue is fixed…
I’m experiencing the same thing, common link seems to be the siren. App UI for home monitor is totally unresponsive, but I can run routines that change state and verify through the IDE that the changes are taking effect.
Uninstall/reinstall home monitor and I can at least use the app for a while…
It’s not just the Aeon siren. I have the Fortezz and I am experiencing the same behavior. Yesterday I disabled the siren and all lights, which worked for a while, but even that no longer fixes the problem.
Essentially, having anything included in alerts results in the spinning arm/disarm icon.
The only fix is to use the stay mode as an intermediary step between arm and disarm.